21–30 of 63 posts
Thankfully a chargeback is possible here. While a chargeback is almost always "possible" it can be dangerous if the company you are charging-back is the only provider of a service. I'd be wary about doing a chargeback on the Google/Amazon's of the world but Hover? There are many other registrars out there if you are willing to transfer and for $3K I'd be transfering my domains and then filing a chargeback. BUT, befor…
Register a complaint with the creditcard company with proof of last years $38, the auto renew message with price of $38 and the amount they put on your card. Pretty clear and cut? You can’t offer X and then take Y. It’s Hovers problem what the price behind the door is. Did you read the ToS? The ToS states they renew at prices mentioned on the website. I can find .xyz to renew at $19.99. Now get your screenshots and g…
Earlier quoted context omitted.
The issue isn't that the price changed. The issue is that they auto charged after the price was quoted lower. If the registrar had said, "hey the price just got jacked way up, do you still want to buy this?" There would be no issue. But because they said the price was x and not 100x, but then charged 100x, there is a real problem.
I agree but they did send two emails with the 100x price once it changed. It would be nice to get an email specifically about the price change not just the auto renew but that's hardly a rug pull.
Thankfully a chargeback is possible here. While a chargeback is almost always "possible" it can be dangerous if the company you are charging-back is the only provider of a service. I'd be wary about doing a chargeback on the Google/Amazon's of the world but Hover? There are many other registrars out there if you are willing to transfer and for $3K I'd be transfering my domains and then filing a chargeback. BUT, befor…
If what hover said is true (ie. "the .sexy registry (Uniregistry) sets prices as it sees fit, decided to jack up the renewal cost at the last minute because they can"), trying to transfer to another registar won't fix the issue, because they'll just charge the same price.
Thankfully a chargeback is possible here. While a chargeback is almost always "possible" it can be dangerous if the company you are charging-back is the only provider of a service. I'd be wary about doing a chargeback on the Google/Amazon's of the world but Hover? There are many other registrars out there if you are willing to transfer and for $3K I'd be transfering my domains and then filing a chargeback. BUT, befor…
>There are many other registrars out there if you are willing to transfer and for $3K I'd be transfering my domains and then filing a chargeback. If what hover said is true (ie. "the .sexy registry (Uniregistry) sets prices as it sees fit, decided to jack up the renewal cost at the last minute because they can"), trying to transfer to another registar won't fix the issue, because they'll just charge the same price.
Thankfully a chargeback is possible here. While a chargeback is almost always "possible" it can be dangerous if the company you are charging-back is the only provider of a service. I'd be wary about doing a chargeback on the Google/Amazon's of the world but Hover? There are many other registrars out there if you are willing to transfer and for $3K I'd be transfering my domains and then filing a chargeback. BUT, befor…
Make sure you get all your domains out before the charge back is filed.
Earlier quoted context omitted.
How?! Hover is just a proxy between the customer and the real TLD owner. It could very well be that the TLD system saw that the domain was about to expire and decided to jack up the price then. Maybe Hover could've bought the domain themselves when close to the expiration date to secure the lower price, but then if the customer decides to let the domain go it would be they holding out the bag.
Let's say you grab a can of Coke in the grocery store, shelf sticker says 49c. When you pass on the cash register, it clearly shows $5k in the cashier's monitor, and the point of sales screen, so you're charged $5k. Ooops, says the grocery store: Coca-cola raised the prices, not me.
Earlier quoted context omitted.
Make sure you get all your domains out before the charge back is filed.
Yes, you are burning your bridges with a chargeback which is why you should threaten it to support first and only after they say no do you transfer all your domains, wait a few days, then file the chargeback. You somewhere between 60-90 days to issue a chargeback so OP has plenty of time.
Doesn't seem to be an issue with Hover, here.
Arguably yeah! The issue I have seems to mostly be with Uniregistry (aside from the fact that Hover takes a cut of the transaction). ...But I'm also not a Uniregistry customer, I'm a Hover customer. Do I have any recourse with the TLD owner?