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SeatGeek Launches iPhone App

seatgeek.com

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Re: SeatGeek Launches iPhone App

#6

Post by rscale »

Very nice. I just used it to buy some basketball tickets, and it was a very smooth experience.

I'm not sure how or if to address this, but after ordering I got to a receipt page, and the confirmation took a few minutes to arrive. I found myself wishing I could save the confirmation page, in case I needed to refer back to it.

That said, it was easy for me to find the game I was interested in, easy for me to find tickets, and checking out went better than expected given that I was on a mobile device. Thanks.

Re: SeatGeek Launches iPhone App

#7

Post by tnorthcutt »

rscale wrote: post #6

Very nice. I just used it to buy some basketball tickets, and it was a very smooth experience. I'm not sure how or if to address this, but after ordering I got to a receipt page, and the confirmation took a few minutes to arrive. I found myself wishing I could save the confirmation page, in case I needed to refer back to it. That said, it was easy for me to find the game I was interested in, easy for me to find ticke…

You could take a screenshot of the receipt page, if you are worried about receiving the receipt via email or whatnot.

Re: SeatGeek Launches iPhone App

#9

Post by xoail »

Very well designed indeed. Since so many people are raving about the design, is it really that important to launch an app with very good design or is that something you can iterate on? I am always interested to see the comparison on app performance (in terms of downloads, on-boarding and retaining users) when launched with super slick design and mediocre design which becomes better with each iteration. If anyone have anything to share please help me out! From my experience I see people tend to talk more about apps that are rich in design and tend to use them often too. And obviously design is one huge element that slows down shipping. I also hear people talk about getting the MVP right (with design and all) but hardly see any app that only does MVP. The apps that I and my friends use are quite complete and still tend to add more features with every update. I find this whole idea confusing where people talk about something (MVP, sticking to one thing, etc.) but I see something else (Very polished design, does a couple of things integrated together, other bells and whistles) winning in the market.

Re: SeatGeek Launches iPhone App

#10

Post by stankal »

xoail wrote: post #9

Very well designed indeed. Since so many people are raving about the design, is it really that important to launch an app with very good design or is that something you can iterate on? I am always interested to see the comparison on app performance (in terms of downloads, on-boarding and retaining users) when launched with super slick design and mediocre design which becomes better with each iteration. If anyone have…

I don't think there's one answer, but over all I believe better design (not necessarily just prettier graphics) has better chances of winning. When I launched my first iOS app, I did the MVP and paid no attention to the design. It was a niche product that solved a problem and with no competitor on the App Store it did well. But, when a competitor with a better designed app launched we started loosing sales to them. It took hiring a professional graphics designer for our app to restore the lead position in the market.

Couple of lessons I learned:

- Customers won't necessarily comment on the design - but they care about it very much. - Having sub-par design leaves a door wide open for a competitor.

Of course, there are so many things that make a product successful and just having a great design by itself may not be enough, but it's one important piece of the puzzle.

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