I've had the exact same issue with a small local registrar. Had an account where I managed multiple clients. One of the clients had their "IT guy" contact the registrar for a DNS change. The registrar promptly gave the guy full access to my account, changing the password and locking me out in the process. As soon as I regained access I moved everything off there.
Don’t be shy. Tell us the name. This is unacceptable and such companies should change their policy or be out of business.
Tell HN: Namecheap gave my account to an unverified third party
131–140 of 190 posts
Re: Tell HN: Namecheap gave my account to an unverified third party
#132And the legitimate leadership of the college-affiliated club was able to prove to NameCheap that they had a right to the domain name, as it was (not a right to your account, but a right to their club's name on the Internet). And NameCheap cooperated in turning over control to those with legitimate rights to it, rather than whoever's credit card was on the last payment?
Am I in the ballpark here so far? Perhaps NameCheap did have ways of knowing who the rightful owner was, and who you are not--especially if it was a personal account, not a "college affiliated" or "faculty" account!
In your headline, you call the club leadership "an unverified third party" but the college, and the club, and its leadership are, in fact, a first party to this domain and its transactions, while you are the third party, and you also have no idea what verification steps were taken by NameCheap on behalf of the rightful owners, the college, the leadership, or their personal identities. You have no idea about what they did with that.
It's not your domain, and you're complaining about losing something that was never yours to begin with. So you helped pay for it. That was a mistake. The way you pay for club assets: your club has a treasurer, and your club has a "purse" or club account, and your club writes the checks. You wanna pay for something, make a donation to your club and/or college.
Thankfully, it looks like the mistakes have now been rectified.
Re: Tell HN: Namecheap gave my account to an unverified third party
#133Namecheap has been owned by a private equity firm for several months now. It would be nice to have a nonprofit registrar so jumping every few years isn't necessary.
> Namecheap has been owned by a private equity firm for several months now. Namecheap's cavalier attitude long predate private equity, let's stop blaming the evil financiers for everything. I'm sure it's going even further downhill from here because of it, but what happened to OP happened to others before as well and is par for the course when being a namecheap customer.
I respectfully disagree with this generalization, considering how often they deserve blame in practice.
Re: Tell HN: Namecheap gave my account to an unverified third party
#134Re: Tell HN: Namecheap gave my account to an unverified third party
#135Posted by a 3-hour-old account (as of this comment), and then multiple mentions of the same competitor in the other comments here. Make of that what you will...
I.e shilling skepticism is not rational in this case.
Re: Tell HN: Namecheap gave my account to an unverified third party
#136Namecheap has been owned by a private equity firm for several months now. It would be nice to have a nonprofit registrar so jumping every few years isn't necessary.
Re: Tell HN: Namecheap gave my account to an unverified third party
#137I've been a long, long term customer of Namecheap as well. Domain privacy protection is a feature that Namecheap provides for all valid domains. Its included by default at no extra cost. The poster didn't indicate if they had this feature enabled or not for the domain. It would have prevented the college club person from even seeing their email address to initiate a password reset. This clearly isn't an answer for NC…
Re: Tell HN: Namecheap gave my account to an unverified third party
#138Earlier quoted context omitted.
Don’t be shy. Tell us the name. This is unacceptable and such companies should change their policy or be out of business.
And it wouldn't even be a defamation lawsuit because it's true.
Re: Tell HN: Namecheap gave my account to an unverified third party
#139Re: Tell HN: Namecheap gave my account to an unverified third party
#140Just a few weeks ago I moved from Namecheap to Porkbun. That's not an advertisement - I simply Googled popular registrars. But it is an indictment of Namecheap. They are going the way of GoDaddy. Please move away from them immediately. They are shifting to short-term strategies (high prices, immoral data practices, etc). Edit: Apparently they were bought by private equity just weeks before I noticed something was wro…