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Worse on Purpose – How Corporate Greed Killed Product Quality

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Re: Worse on Purpose – How Corporate Greed Killed Product Quality

#61
post #35

Earlier quoted context omitted.

Once a product becomes so big it cannot increase in market share the only way to increase the total amount of profit it generates it by reducing the cost to produce the product or increasing the price.

This seems like what he said but less words

It feels like this observation should be in Marx somewhere (but in way more words badly translated from German)

Re: Worse on Purpose – How Corporate Greed Killed Product Quality

#62

I find it odd how corporate greed is always the focal point. But its never consumer greed. The consumer is the one who dictate's a market. So cheap, low quality products are the direct result of consumers paying for a less expensive product. The consumer has proven it doesn't care about quality. So as much as corporations are greedy so are consumers.

There is also a demographics angle to this. People who grew up poor and now are middle class tend to favor larger quantities of goods over quality. And this is exacerbated by immigration.

Re: Worse on Purpose – How Corporate Greed Killed Product Quality

#63

One massive unmentioned counterexample: High quality Chinese tools continue to proliferate and sucker-punch these brands for being so egregious with quality. They are now the high quality standard if you know what brands to look for, and not because their competition got worse as mentioned here, they are simply iterating and improving and making better tools and designs than they did 10 years ago. Sometimes you are g…

In my experience in recent years, Oppo and Vivo phones look better, they are more robust and last longer than iPhones and Samsung premium phones.

When giants like Apple and Samsung fail to innovate enough (and when they price their best products beyond the reach of the middle class of most nations), then upstarts will take their throne.

This may be good for industry so there's healthy competition, but it is unfortunate because China's CCP has a policy that Chinese companies must store and share customer and company data in China. So anyone using Chinese electronic gadgets is saying goodbye to their data security and privacy, even if it is an expensive gadget by a bigshot Chinese company (e.g., Lenovo was caught bundling adware on its premium laptops some years ago - search for "Lenovo Superfish" to know more).

https://legioncyber.com/lenovos-security-failures-and-hidden...

Re: Worse on Purpose – How Corporate Greed Killed Product Quality

#64
post #28

Earlier quoted context omitted.

I've met CS PhD students in AI (a field that almost exclusively uses python) be completely unable to start a python script on their machine.

Well obviously you just ask an LLM.

That was before chatgpt 3 :D

Re: Worse on Purpose – How Corporate Greed Killed Product Quality

#65
post #51

I find it odd how corporate greed is always the focal point. But its never consumer greed. The consumer is the one who dictate's a market. So cheap, low quality products are the direct result of consumers paying for a less expensive product. The consumer has proven it doesn't care about quality. So as much as corporations are greedy so are consumers.

And what if I do care about quality? As the consumer, I do not even have that choice to make 99% of the time. This is very much a false equivalency and it isn't even close. Companies get to choose what products or product qualities to make. If I, a consumer, want or need a product, I can only choose between what is made available to me by the companies. It certainly doesn't help that it's nearly impossible to tell wh…

> I can only choose between what is made available to me by the market

The existence of that desire is an untapped market opportunity.

And yes there are ranges of quality in almost every product you can think of from fishing rods, to furniture, to diapers. And theses brands clearly compete with cheaper options and still have strong businesses.

Re: Worse on Purpose – How Corporate Greed Killed Product Quality

#66
I remember the emphasis on quality - and on safety and security - in the 1990s. A substantial part of company life revolved around Quality Circles, quality meetings, quality inspectors, and the 5S methodology. A ton of money invested in the pursuit of compliance with ISO 9000 standards. It's disconcerting to see how little of that mentality has survived, and it leaves me with a certain personal feeling of defeat.

But one has to recognize that the weakening of regulatory enforcement, reduced labor bargaining power, increased pressure for quarterly earnings, and less aggressive antitrust enforcement - all developments I associate with the broader neoliberal shift and the retreat of social democracy - have greatly contributed to what we now call the enshittification of products and services. My use of the term extends beyond Doctorow's original definition.

Re: Worse on Purpose – How Corporate Greed Killed Product Quality

#67

I find it odd how corporate greed is always the focal point. But its never consumer greed. The consumer is the one who dictate's a market. So cheap, low quality products are the direct result of consumers paying for a less expensive product. The consumer has proven it doesn't care about quality. So as much as corporations are greedy so are consumers.

I think this is the wrong take. If this was really the truth, the brand names wouldn't matter. But instead the brand ends up as the sole desirable target in the corporate sales. I think the more likely answer is that being an expert judge on a product's quality is just very hard. More so when you have to buy it before you can use it. So people tend to trust brands they've had good experiences with, or heard others ha…

[deleted]

Re: Worse on Purpose – How Corporate Greed Killed Product Quality

#68
post #51

I find it odd how corporate greed is always the focal point. But its never consumer greed. The consumer is the one who dictate's a market. So cheap, low quality products are the direct result of consumers paying for a less expensive product. The consumer has proven it doesn't care about quality. So as much as corporations are greedy so are consumers.

And what if I do care about quality? As the consumer, I do not even have that choice to make 99% of the time. This is very much a false equivalency and it isn't even close. Companies get to choose what products or product qualities to make. If I, a consumer, want or need a product, I can only choose between what is made available to me by the companies. It certainly doesn't help that it's nearly impossible to tell wh…

And you have to keep up with which brands have been private equitied, e.g., Pyrex.

Re: Worse on Purpose – How Corporate Greed Killed Product Quality

#69

I read years ago about a drill which was sold at Walmart with the same sku as in higher-end stores but the Walmart version had plastic gears. This was due to pricing pressure by Walmart on the manufacturer. Me, personally, I seek out first Swiss brands then German brands when buying most things. I'm willing to pay extra. In fact I'm a little pissed off this week because I ordered some oxygen absorbers off a Swiss web…

I did a little research study back in 2003 where I went to various grocers and purchased the same product at these grocers and compared. Walmart has larger boxes, and less contents, universally, for pretty much everything in a box, and they charge 1/3 more for their 2/3rds of what you get everywhere else. They make nearly 50% more profit from that little slight of hand. And try discussing this with any shoppers and t…

I'll admit that I tend to implicitly trust that the larger boxes on the shelves contain more. I haven't checked the price-per-unit in a bit. Granted, my closest grocery is not a WalMart and I'm typically purchasing mass-produced sundries. Basically, the "Family Size" of Cheez-its is the same at any store.

One thing I have noticed is that 5lb bags of flour/sugar haven't been standard in a hot minute.

Re: Worse on Purpose – How Corporate Greed Killed Product Quality

#70

I read years ago about a drill which was sold at Walmart with the same sku as in higher-end stores but the Walmart version had plastic gears. This was due to pricing pressure by Walmart on the manufacturer. Me, personally, I seek out first Swiss brands then German brands when buying most things. I'm willing to pay extra. In fact I'm a little pissed off this week because I ordered some oxygen absorbers off a Swiss web…

Yes, I've heard of this effect in marketing. If you make any reference to Switzerland, it's instant sales bump, even if you hold everything else equal. This is also how you got "Häagen-Dazs" ice cream brand. It's fully American, but the name sounds vaguely Scandinavian, so it has to be better, right? Well, customers sure do think so, and are willing to pay the premium.
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