OpenAI Presence • Hacker News Board

Re: OpenAI Presence

#21

Post by dzonga » Wed, Jul 22, 2026, 4:33 PM UTC

is OpenAI willing to have hire engineers & solutions architects work hand in hand with F500 companies for this to be possible ?

or again it's simply OpenAI looking for PMF to justify their valuations ?

I think it's the latter and will fail again just like Sora.

Re: OpenAI Presence

#22

Post by saidnooneever » Wed, Jul 22, 2026, 4:34 PM UTC

tolugenius wrote: post #5

> We’re introducing OpenAI Presence, a battle-tested product > Proven through years of working with customers at enterprise-scale I don't want to laugh too hard this afternoon. But more seriously, I'm not really sure who this product is for in a way an existing tool can't handle? Like if a business really wants to go deep on agentic workflows for customer service, what is going to make them reach for this?

it has 20 years experience us claude code no worries

Re: OpenAI Presence

#23

Post by YesBox » Wed, Jul 22, 2026, 4:37 PM UTC

Hmm. Am I right to be concerned? One of the benefits of hiring people to do work is that it eliminates single points of failure. The last few decades have had technology automate a lot of rote processes. People have discussed crystal vs fluid dynamics and the balancing act/trade offs. Too much rigidity (automation) == slower to adapt in a dynamic environment.

I guess my question is, what is a safe AI "process percentile" for a company that lets it recover if the AI goes down or goes haywire? No one knows (?), but it's worth thinking about.

I am also curious just how much direction the AI will need given the environment is dynamic. Humans generally align to the company's goals because they are rewarded (paid) to, and need to to survive. Relationships are built on unspoken and spoken communication. Unspoken could be cultural, hierarchical, environmental pressures, etc. As an extension of that, companies build relationships with other companies by sending (essentially) diplomats and ambassadors to each other (the article mentioned using AI for sales). -- All this to say: if you have to constantly explain the job to someone, they are not fit for the job.

We'll see, I guess.

Re: OpenAI Presence

#24

Post by greyface- » Wed, Jul 22, 2026, 4:38 PM UTC

Instead of throwing an LLM on top of it, just give me direct access to the levers that the agent is allowed to pull on my behalf. A sufficiently motivated attacker will be able to sweet talk the agent around whatever natural language "guardrails" were put in place, anyway.

Re: OpenAI Presence

#25

Post by saidnooneever » Wed, Jul 22, 2026, 4:43 PM UTC

dzonga wrote: post #21

is OpenAI willing to have hire engineers & solutions architects work hand in hand with F500 companies for this to be possible ? or again it's simply OpenAI looking for PMF to justify their valuations ? I think it's the latter and will fail again just like Sora.

forward deployed engineers are already there for a while. i wouldnt say many years but maybe in less formal ways they did it before. often enough theres a few folks doing stuff before roles/department emerges.

Re: OpenAI Presence

#26

Post by ofjcihen » Wed, Jul 22, 2026, 4:43 PM UTC

olucas wrote: post #19

I wonder if this is really the best timing to release a new product. Why would an enterprise customer choose an OpenAI solution when it's all over the news one of their agents "went rogue"?

No no you don’t understand that was actually a GOOD thing!

Re: OpenAI Presence

#27

Post by pgroves » Wed, Jul 22, 2026, 4:47 PM UTC

This approach seems to be everywhere. But if you have a defined workflow, requirements, clear permissions, etc, it makes more sense to feed them to codex once and have it build a website that can be audited once and then runs deterministically. Code reuse is well understood if you want to build on past work. There's a large group of people who can't really do that, I know, but they shouldn't be building bots that have permission to edit anything.

Re: OpenAI Presence

#28

Post by usernametaken29 » Wed, Jul 22, 2026, 4:47 PM UTC

> The challenge for enterprises is no longer proving that AI agents can work, it’s making them reliable enough to do high-value work in production.

Is this some sort of joke? Like. That’s the proof. If it can do reliable work then that’s the proof. Contradiction in sentence one. If your pipeline breaks 80% of the time but sometimes the magic token lottery gives you something remotely useful, that’s NOT proof. The ceiling for these companies is so low it’s unbelievable. What happened to products that worked first, and worried about the rest later? Can we have an inspired ad article for that instead?

Re: OpenAI Presence

#29

Post by owebmaster » Wed, Jul 22, 2026, 4:50 PM UTC

They got the best models and AI agents available in the market to create such a low quality press release.

Did it use OpenAI presence for that?

I'd bet in 2 weeks nobody will remember this

Re: OpenAI Presence

#30

Post by crorella » Wed, Jul 22, 2026, 4:50 PM UTC

skybrian wrote: post #16

> Presence powers OpenAI’s English-language phone support channel at 1-888-GPT‑0090 That’s the first I’ve heard of it. Has anyone tried it?

it has been for ~2 years already, it is like voice mode and you can talk for up to 30 mins with it IIRC