OpenAI Presence

#1

Post by getnoenemy » Wed, Jul 22, 2026, 3:12 PM UTC

Re: OpenAI Presence

#2

Post by sailfast » Wed, Jul 22, 2026, 4:13 PM UTC

For the sake of all our sanity I hope this is a good product that can solve real problems without being a ten minute barrier to getting to a human.

AI support has been terrible so far in my experience and tends to over optimize for a happy path easily solved on a company website rather than solve the issue that made me call them on the phone that is likely a system bug or other issue.

Re: OpenAI Presence

#3

Post by sauercrowd » Wed, Jul 22, 2026, 4:13 PM UTC

I'm pretty impressed how openai is both extremly verticalized but also building products across the whole depth of that stack.

Not sure if they're just trying to find what the abstractions are worth focusing, or if it will stay that way, but certainly cool to see how much they're trying out.

Re: OpenAI Presence

#4

Post by krzyzanowskim » Wed, Jul 22, 2026, 4:14 PM UTC

Marketing departament went ahead and drop "battle-tested product" nobody ever battle tested.

Re: OpenAI Presence

#5

Post by tolugenius » Wed, Jul 22, 2026, 4:15 PM UTC

> We’re introducing OpenAI Presence, a battle-tested product > Proven through years of working with customers at enterprise-scale

I don't want to laugh too hard this afternoon. But more seriously, I'm not really sure who this product is for in a way an existing tool can't handle? Like if a business really wants to go deep on agentic workflows for customer service, what is going to make them reach for this?

Re: OpenAI Presence

#6

Post by lokar » Wed, Jul 22, 2026, 4:15 PM UTC

krzyzanowskim wrote: post #4

Marketing departament went ahead and drop "battle-tested product" nobody ever battle tested.

They could be using it in the US-Iran war.

Re: OpenAI Presence

#7

Post by Catloafdev » Wed, Jul 22, 2026, 4:15 PM UTC

It's so full of bullshit marketing prose I don't even know what it actually is.

Re: OpenAI Presence

#8

Post by chilmers » Wed, Jul 22, 2026, 4:16 PM UTC

Will the Presence also hack its way out of its sandbox and into a 3rd party's system if it decides it needs to?

Re: OpenAI Presence

#9

Post by pishpash » Wed, Jul 22, 2026, 4:16 PM UTC

sauercrowd wrote: post #3

I'm pretty impressed how openai is both extremly verticalized but also building products across the whole depth of that stack. Not sure if they're just trying to find what the abstractions are worth focusing, or if it will stay that way, but certainly cool to see how much they're trying out.

How many PM's have they got? Each one justifies his or her existence.

Re: OpenAI Presence

#10

Post by NoraCodes » Wed, Jul 22, 2026, 4:16 PM UTC

If I have to interact with this or a similar system to do business with you, if possible, I will simply stop doing business with you.