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Ask HN: How do people keep track of organizational knowledge?
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Re: Ask HN: How do people keep track of organizational knowledge?
#22All I know is creating yet another place to store data is not going to solve your problem.
The problem of scattered data is to put data in one place.
Re: Ask HN: How do people keep track of organizational knowledge?
#23[flagged]
Re: Ask HN: How do people keep track of organizational knowledge?
#24> How do people keep track of organizational knowledge? In my experience: 1. Well meaning people try to build wikis/confluences/whatever that turn into backwaters of slowly rotting stuff 2. Beyond a certain extent that they can hold in their heads, most other people give up. 3. Some people hoard knowledge and use it for personal advantage. I dont know what the solution is. Maybe an ai that reads every chat and email…
Do you think having an AI do that is 1) possible and 2) people will like that? Seems really invasive, no?
Its possible - teams chats where I work can have ai transcription enabled, for example.
As to whether people like it: I was thinking of a work context, where expectations of privacy are lower. I guess it could be an opt-in for group chats.
Re: Ask HN: How do people keep track of organizational knowledge?
#25Earlier quoted context omitted.
Do you think having an AI do that is 1) possible and 2) people will like that? Seems really invasive, no?
Going into all chats is a horrible idea. Some chats between small groups are meant to stay that way.
I agree, not all chats. But it could be an opt-in for group chats.
Re: Ask HN: How do people keep track of organizational knowledge?
#26IMO, earlier we used to spend time on the issue, analysis(RCA), confluence documentation, however, now organizations are spending dollars on AI and expecting Individual Contributors to use AI to deliver the product in weeks rather than original timelines.
This behavior forcing every individual to skip the other necessary activities like RCA and documentation and straightly trying to deploy the product into production.
Re: Ask HN: How do people keep track of organizational knowledge?
#27In my line of work (IT Operations for a large international bank), we came up with a classification framework that tried to gauge information along two axes: Importance and Frequency of Use.
Importance is the more obvious one - there is critical info you absolutely need as a basis to understand the system, then there is also minor details. The difference is in an emergency, lack of the former will break your attempt to fix the system, lack of the latter will merely inconvenience you.
The Frequence of Use axis is the one that brought value to our operations when we introduced it. That's the question "How often will I need this info?". Regularly re-occuring, detailled procedures need to be accessible easily, so they go to a prominent Confluence page. But then there is information that you will hardly ever need, some arcanae about the system that only the old timers knew but that needed to be fixed in writing.
The most vexing bits of info are those that are highly important but are rarely ever needed. Do you plonk them into Confluence? Might not be the best idea because then you don't know how to quickly find it when need be. So we had an extra category for just that sort of thing which became our go-to info hub for all sorts of highly urgent but at first intractable issues with our system.
Re: Ask HN: How do people keep track of organizational knowledge?
#28[dead]
Re: Ask HN: How do people keep track of organizational knowledge?
#29[flagged]
Re: Ask HN: How do people keep track of organizational knowledge?
#30> How do people keep track of organizational knowledge? In my experience: 1. Well meaning people try to build wikis/confluences/whatever that turn into backwaters of slowly rotting stuff 2. Beyond a certain extent that they can hold in their heads, most other people give up. 3. Some people hoard knowledge and use it for personal advantage. I dont know what the solution is. Maybe an ai that reads every chat and email…
I’ve started hoarding knowledge, but not for personal advantage. There were two trends that led to it. 1. People would go in and “clean up” what they thought was a rotting Confluence. They were new-ish to the company and didn’t have the knowledge or experience to know what they were looking at. Rather than ask, they just deleted stuff. Some of those things they deleted were docs I wrote, several over 20 pages long th…
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