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The Voice of Google

newyorker.com

31–40 of 141 posts

Re: The Voice of Google

#31

Google figured out how to create a classless suite of internet services for anyone on Earth with an internet connection to use. I struggle to see how this didn't meet their original goals, what people celebrated about Google, and what made Google such an attractive place for people like the author to work. What's fascinating is that Google gets virtually zero recognition for this (Google services are largely taken fo…

Well, they aren't hated for the tech they built, that is cool and easily appreciated. People don't like google because they turned it into a way to sell people to others for a profit in essence. Over time more and more intrusive to the point where they are no longer worth any of the services they offer. Like a creepy stalker following you every where you go, at some point you need a restraining order. Most people don…

Ding ding ding. Google is only a few steps away from the "Orphan-Crushing Machine", or the pods that imprison/enslave people in The Matrix, because it is literally the hardware-software-businessmodel matrix which creates and maintains conditions of oppression through unprecedented surveillance and other late-stage capitalistic evils.

If the office software they created existed in a vacuum, it might be appreciated. But it is there as a honeypot to onboard people, particularly the most impoverished, into their dystopian hellscape. And I say that as a 20+ year user who, nevertheless, uses their stuff knowing all this, because it's often the best solution in a world of bad solutions.

Re: The Voice of Google

#33
The Voice of Google - should be silenced. I don't want to hear any more Google propaganda in general. From "acceptable ads" to trying to kill ublock origin - enough is enough.

Re: The Voice of Google

#34

Google figured out how to create a classless suite of internet services for anyone on Earth with an internet connection to use. I struggle to see how this didn't meet their original goals, what people celebrated about Google, and what made Google such an attractive place for people like the author to work. What's fascinating is that Google gets virtually zero recognition for this (Google services are largely taken fo…

Yes, both rich and poor people will use Google's free services. It's sort of like how a can of Coke is the same no matter who you are.

But also, Google sells plenty of "premium" products to people who are willing to pay, starting with YouTube premium. And I'm getting lots of upsells when using Google Meet these days.

Re: The Voice of Google

#35

Google figured out how to create a classless suite of internet services for anyone on Earth with an internet connection to use. I struggle to see how this didn't meet their original goals, what people celebrated about Google, and what made Google such an attractive place for people like the author to work. What's fascinating is that Google gets virtually zero recognition for this (Google services are largely taken fo…

They de-facto created a monopoly. You can reason that its services are useful, but without also pointing out that they established a de-facto monopoly, this "analysis" is very incomplete.

> what people celebrated about Google

When exactly? Google initially was not anywhere near as problematic as it is today. I don't see many celebrate Google these days.

> what made Google such an attractive place for people like the author to work.

Was it ever? It also feels it used to be more attractive in the past. Nowadays you do not see any such yubilant posts about Google anymore. People complain a lot more about Google.

> What's fascinating is that Google gets virtually zero recognition for this (Google services are largely taken for granted), and beyond that, Google is one of the most hated corporations for it.

That's also not true. Some of Google's service are still popular such as Google Maps. You see very little criticism about it. But in other parts, Google revealed how truly evil it is. Be it the fight against ublock origin or Google locking down Android or dominating the www via abusing adChromium. Nope, sorry, the criticism against Google is totally warranted. Years ago I did not understand the de-google movement. Now I am of the opposite opinion and even more extreme. I think Google has to be removed from this planet as entity. Someone needs to chop it up. The US courts are too corrupt and bribed to change anything. I think the people need to fix Google, by no longer using it. This is difficult, I get it; I am still using Google, such as youtube. That's actually my biggest use case of Google. The browser (thorium) is the second loophole here but in theory I could use firefox.

> So if we use Google as a case study for "progressive business", having mostly succeeded at giving the poorest people one Earth an equal product to the richest people on Earth, what is the takeaway?

That's like saying Al Capone is a saint. You try to connect evil with good. There is no connection here. Google remains an evil corporation even if it makes useful services. But it also kills existing services - look at the Google graveyard. Look how they crippled its search engine. Google pisses off people - why do you not see this? You basically wrote an eulogy for Google here. No specific criticism at all.

Re: The Voice of Google

#36

I can't help but see most of this as Claire using her gift of elegant prose and crafting narratives to retell a story of a prodigy that had a great product-market fit in the beginning then was unable to maintain relevancy while becoming bitter at the people around her. It must be so difficult to start out as a shining star then watch something you helped shape grow away from you. It looks like some powerful people at…

The main bitterness is pretty clearly directed at Google's handling of internal sexism and sexual misconduct, culminating at what seems to be pretty direct (but underhanded) retaliation at the organizers of the walkout during a time when they gathered sustained internal and external publicity, leading to her immediate departure. Are you claiming the real spark of that conflict was her "being bitter at the people around her due to being unable to maintain relevancy" and not any real convictions she held regarding the known misconduct at the company? Seems like a dubious accusation to me in that case.

Re: The Voice of Google

#37
I'm struck at how brutal it is to be a woman in even pseudo-progressive tech spaces at times. How talking the talk does nothing if HR and leadership quickly and quietly work to undermine at all and make life hell. The HR line of "we investigated ourselves and found no wrongdoing" always feels surreal.

Re: The Voice of Google

#39

Google figured out how to create a classless suite of internet services for anyone on Earth with an internet connection to use. I struggle to see how this didn't meet their original goals, what people celebrated about Google, and what made Google such an attractive place for people like the author to work. What's fascinating is that Google gets virtually zero recognition for this (Google services are largely taken fo…

> Google is one of the most hated corporations for it.

This is such a terminally online take. It's important to not look at the bubble you're in and get fooled into thinking it's a representative microcosm when it almost never is.

I'm reminded of when Quora was hyped up on HN and in Silicon Valley in general. VCs were waxing lyrical about how "everyone" they knew was using it but "everyone" here was "everyone they knew", which is a subset of "everyone in the VC/SV space".

Google is not hated by the general public. My basis for this is the 2025 Harris poll on company reputation [1].

[1]: https://www.axios.com/2025/05/20/axios-harris-poll-company-r...

Re: The Voice of Google

#40

Google figured out how to create a classless suite of internet services for anyone on Earth with an internet connection to use. I struggle to see how this didn't meet their original goals, what people celebrated about Google, and what made Google such an attractive place for people like the author to work. What's fascinating is that Google gets virtually zero recognition for this (Google services are largely taken fo…

  > What's fascinating is that Google gets virtually zero recognition for this, and beyond that, Google is one of the most hated corporations for it.
The hate it's about what they did with the power they gained.

You can both love and hate something at the same time. Humans have complexity and nuance, don't dismiss that.

It's also worth noting that complaints are more vocal than complements. If things are working well then it's usually quiet. Nothing to say. But when shit goes wrong people talk because they want it fixed. Don't let this bias fool you into thinking that appreciation isn't happening. Appreciation is generally silent while hatred is vocal. That's not isolated to the internet either

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