Kaiser nurses say AI, surveillance are making their jobs and patient care worse

Post by ori_b » Sat, Jul 18, 2026, 1:51 AM UTC

doodlebugging wrote: post #54

ori_b wrote: post #9

There's a reason that among Americans, telekinesis and creationism are more mainstream positions than sloptimism. About 14% of Americans think AI is moving us towards a better world. About 17% are creationists. About 26% believe in Telekinesis.

With all of that in mind I have to wonder whether there is overlap between these response groups and if so, how much. Could be zero to 100% without more information.

Post by eru » Sat, Jul 18, 2026, 1:55 AM UTC

thatfrenchguy wrote: post #164

derekdahmer wrote: post #115

I RFTA and the majority of the complaints are about call center metrics and the pressure to ration care. These are real concerns about misuse of metrics, but not AI. The AI empathy thing was a 2024 pilot that was discontinued. FWIW my wife works for Kaiser and finds a lot of value in the the medical LLM tools available to her. She tells me being able to do live translation, summarize notes, and quickly get comprehens…

Cardiac events from Apple Watches is not “AI” though

Post by deejaaymac » Sat, Jul 18, 2026, 1:57 AM UTC

datsci_est_2015 wrote: post #65

munk-a wrote: post #41

Earlier quoted context omitted.

Most of the folks here on HN are dealing with customer feedback in systems automation in one form or another - it's pretty unavoidable in this age of LLM trendiness. The customers of healthcare (in both private and publicly funded systems) are the patients. So while the term might not be super natural it's an understandable one to use.

Patients are not customers, or at least I don’t want to live in a world where patients are considered customers. Customers and vendors are usually more of a symmetric relationship: price transparency, alternatives, lack of urgency. These are all characteristics of transactions that healthcare often lacks.

Post by iknowstuff » Sat, Jul 18, 2026, 2:00 AM UTC

ai_fry_ur_brain wrote: post #153

derekdahmer wrote: post #115

I RFTA and the majority of the complaints are about call center metrics and the pressure to ration care. These are real concerns about misuse of metrics, but not AI. The AI empathy thing was a 2024 pilot that was discontinued. FWIW my wife works for Kaiser and finds a lot of value in the the medical LLM tools available to her. She tells me being able to do live translation, summarize notes, and quickly get comprehens…

I personally will not use a provider who uses llm tools. I know it makes me and my coworkers less careful and lazier. Qualities I dont want in a health care providor. Ive actually moved primary care physicians over this once already, found the oldest guy I could who barely knows how to use a laptop but spends a bunch of extra time with me.

Post by isityettime » Sat, Jul 18, 2026, 2:04 AM UTC

derekdahmer wrote: post #115

I RFTA and the majority of the complaints are about call center metrics and the pressure to ration care. These are real concerns about misuse of metrics, but not AI. The AI empathy thing was a 2024 pilot that was discontinued. FWIW my wife works for Kaiser and finds a lot of value in the the medical LLM tools available to her. She tells me being able to do live translation, summarize notes, and quickly get comprehens…