Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Kaiser nurses say AI, surveillance are making their jobs and patient care worse

localnewsmatters.org

Post reply on HN
Print view View original

141–150 of 401 posts

Re: Kaiser nurses say AI, surveillance are making their jobs and patient care worse

#141

Post by dqv »

abeindoria wrote: post #100

That is surprising. My primary care provider had a different response. Basically he said something in line of "You wouldn't believe how much of a relief it has been. In your last visit, you saw me typing everything you were saying, right? I don't have to. I can listen to you and take very specific notes as necessary as opposed to focusing on both typing and listening to you at the same time. It has bought my stress l…

You're seriously saying it's surprising that your PCP had a different response to AI that is presumably not mandatory for him to use? Cmon dude.

Re: Kaiser nurses say AI, surveillance are making their jobs and patient care worse

#142

Post by nerevarthelame »

api wrote: post #118
derekdahmer wrote: post #115

I RFTA and the majority of the complaints are about call center metrics and the pressure to ration care. These are real concerns about misuse of metrics, but not AI. The AI empathy thing was a 2024 pilot that was discontinued. FWIW my wife works for Kaiser and finds a lot of value in the the medical LLM tools available to her. She tells me being able to do live translation, summarize notes, and quickly get comprehens…

“AI” in title gets clicks. So “AI” must be in title.

AI is directly mentioned in 24 of 53 paragraphs from the article.

Re: Kaiser nurses say AI, surveillance are making their jobs and patient care worse

#143

Post by willmadden »

datsci_est_2015 wrote: post #61
inigyou wrote: post #21

Earlier quoted context omitted.

Power is based on wealth extraction, not merit.

Increasingly true in Trump’s America. It’s somewhat the point of democracy to maintain a limit on rent seekers’ and wealth extractors’ power on the political process. It should come as no surprise that the individuals who have grifted and extorted their way into power are also fiercely antidemocratic. The xenophobes and bigots that have hitched their wagons are equally deplorable.

[flagged]

Re: Kaiser nurses say AI, surveillance are making their jobs and patient care worse

#144

Post by QuadmasterXLII »

willmadden wrote: post #143
datsci_est_2015 wrote: post #61

Earlier quoted context omitted.

Increasingly true in Trump’s America. It’s somewhat the point of democracy to maintain a limit on rent seekers’ and wealth extractors’ power on the political process. It should come as no surprise that the individuals who have grifted and extorted their way into power are also fiercely antidemocratic. The xenophobes and bigots that have hitched their wagons are equally deplorable.

[flagged]

isn’t that how we got here though? Everyone in silicon valley was so busy making sure they were open minded, steelmanning, and not treating politics like a sport that no one in the silicon valley halls of power pointed out that the emperor has no clothes and now we have a (sorry woke police) shrieking retard president leading us through the singularity.

Re: Kaiser nurses say AI, surveillance are making their jobs and patient care worse

#146

Post by jimbob45 »

forgetfreeman wrote: post #91
datsci_est_2015 wrote: post #61

Earlier quoted context omitted.

Increasingly true in Trump’s America. It’s somewhat the point of democracy to maintain a limit on rent seekers’ and wealth extractors’ power on the political process. It should come as no surprise that the individuals who have grifted and extorted their way into power are also fiercely antidemocratic. The xenophobes and bigots that have hitched their wagons are equally deplorable.

I'ma keep it creamy with you, both parties have had the kind of political majority required to clamp down on the corporatization of our society, and neither have so much as paid lip service to doing so. You want to be mad at the current administration by all means there's fertile ground, but don't waste anyone's time blaming them for a situation that's been decades in the making with both major political parties push…

The last time was 2009-2010 for the Democrats. The Republicans have never held 60 seats.

But the real crime is that the left never exploited that. If I was in charge, I’d have mountains of draft legislation vetted, proofread, run by every lawmaker, and printed out years before any potential majority just in case it ever came about. Whoever was in charge of the DNC in 2009 should feel ashamed of letting a generational advantage largely go to waste.

Re: Kaiser nurses say AI, surveillance are making their jobs and patient care worse

#147

Post by BeetleB »

AlotOfReading wrote: post #102
BeetleB wrote: post #56

Earlier quoted context omitted.

By a knowledgeable/skilled person who listens to the call. (Which the AI solution provides). I suppose you could do that with the survey as well. It'd be an interesting study to see which is more reliable.

By a knowledgeable/skilled person who listens to the call. (Which the AI solution provides). Can you point me to the information you evidently have about which models Kaiser is using? All I can find is that they're using innovaccer, which can use any of anthropic, openai, and meta models on AWS or azure. Even their published papers don't seem to specify a particular model or capability level, just "AI". For all we kn…

> For all we know

We don't know, so let's not pre-judge.

Re: Kaiser nurses say AI, surveillance are making their jobs and patient care worse

#149

Post by BeetleB »

lostlogin wrote: post #108
BeetleB wrote: post #56

Earlier quoted context omitted.

By a knowledgeable/skilled person who listens to the call. (Which the AI solution provides). I suppose you could do that with the survey as well. It'd be an interesting study to see which is more reliable.

> By a knowledgeable/skilled person who listens to the call. (Which the AI solution provides). Are you saying that the AI is the same as a knowledgable/skilled person?

No - read my original comment.

Re: Kaiser nurses say AI, surveillance are making their jobs and patient care worse

#150

Post by BeetleB »

wisty wrote: post #95
BeetleB wrote: post #12

Earlier quoted context omitted.

If you employ a few hundred nurses, how exactly would you evaluate how well they show empathy? You can't rely on asking the customer. When they're upset (they often are in these calls), they'll lean towards the negative regardless. I don't know how well these AIs evaluate, but if they're even a little bit good, it makes sense to use it to screen for outliers, then have a human listen to those outliers and judge.

There's a great academic book called "Stupid Rules". Excessive rules (or KPIs - often rules in disguise) exist because we don't like authority. Get the doctor to assess the nurse. Or the head nurses if you don't trust doctors. The nurses have managers, and if none of the doctors or head nurses can be trusted with a simple matter like assessing whether nurses are doing their jobs then you got bigger issues. Oh no, the…

> Get the doctor to assess the nurse.

Definitely don't do this. I know doctors. I know nurses. Plenty of doctors view nurses as their slaves.

And besides, doctors aren't qualified. These are different roles.

Post reply on HN