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Thunderbird Desktop settings research: what we learned from your feedback

blog.thunderbird.net

31–40 of 71 posts

Re: Thunderbird Desktop settings research: what we learned from your feedback

#31
post #10

> A few weeks ago, we conducted hour-long conversations with 10 of our users to dig deep into how you manage your preferences and configurations in Thunderbird desktop Is only 10 people representative of the population of thunderbird users?

Thunderbird has as many as 10 users?!

(I jest!)

Re: Thunderbird Desktop settings research: what we learned from your feedback

#34
post #32

I want to use Thunderbird, but it's so... weird. And why can it not be minimized to tray? Am I supposed to sit and keep the Thunderbird window open at all times?

It's funny you should say that, because the next release apparently directly addresses this. Including startup to tray. https://support.mozilla.org/en-US/kb/close-tray-starting-154

Re: Thunderbird Desktop settings research: what we learned from your feedback

#35
post #32

I want to use Thunderbird, but it's so... weird. And why can it not be minimized to tray? Am I supposed to sit and keep the Thunderbird window open at all times?

It's funny you should say that, because the next release apparently directly addresses this. Including startup to tray. https://support.mozilla.org/en-US/kb/close-tray-starting-154

Wow, finally! Thanks for sharing.

Re: Thunderbird Desktop settings research: what we learned from your feedback

#36

From user feedback, I wonder if they've learned how to prevent Thunderbird from creating an empty "thunderbird" folder in my home directory yet.

If only there was a way to edit the source code, and recompile it yourself. Oh well, no software is perfect.

This is a good encapsulation of why the year of the Linux desktop is perpetually fifteen years away.

Re: Thunderbird Desktop settings research: what we learned from your feedback

#37
Why are they repeating the 6 key themes twice but phrased in different ways and in different order? And then there are 6 recommendations and 5 improvements which are very similar to each other, but the article doesn't say how they are related.

I would suggest they first "demystify the language" and "streamline information architecture" of the article itself.

Also some details would be nice. And some acknowledgement of an understanding that the UI being "dated" and not "modern" probably isn't what's making it difficult to use.

Re: Thunderbird Desktop settings research: what we learned from your feedback

#38
post #14
post #10

> A few weeks ago, we conducted hour-long conversations with 10 of our users to dig deep into how you manage your preferences and configurations in Thunderbird desktop Is only 10 people representative of the population of thunderbird users?

Fwiw, even just going through your software with one user can give quite a few insights about what's not obvious about it. That's not at all to say you never need more, but very few open source projects do user research in the first place, being passion projects that just scratch the developer's/s' itch. More samples is always better, definitely at n=10, but I'd also not dismiss the results and benefits of doing it!

Also, how many people you need depends heavily on whether the thing you're researching affects a lot of people. If settings has a problem that affects 40% of people, then a sample of 10 people would yield results representative of the whole population.

Sample size is a very weird, often kinda counter-intuitive topic.

Re: Thunderbird Desktop settings research: what we learned from your feedback

#39
post #36

Earlier quoted context omitted.

If only there was a way to edit the source code, and recompile it yourself. Oh well, no software is perfect.

This is a good encapsulation of why the year of the Linux desktop is perpetually fifteen years away.

The year of Linux desktop will come after the desktop is no longer relevant, but I'll be honest, I've been AI-pilled, and it's never been a better time to run a Linux desktop. Instead of going sleuthing every time I hit a papercut that previously I'd have spend hours consulting a how-to or a wiki to find the subsystems and config files to fix the problem, I can now just describe the problem to an AI agent that runs around on my system that just fixes it while I go off and do something else.

Re: Thunderbird Desktop settings research: what we learned from your feedback

#40
post #4

I'd like the Oauth authentication setting to work in the latest version. But that might just be me. I'd also like it to be possible to enter a U2F pin number when using Oauth because then I could actually use it with my company Yubikey.

U2F does not support PINs. You may be thinking of FIDO2, which does.
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