61–70 of 363 posts
The irony with all this, is if a company makes it difficult to cancel their subscription, it's probably not a good product. Antidotically, I've found that making it easy for users to not only cancel, but refund, has given me eye opening things to fix in some products that made it so less people cancelled or refunded. So I try to always err on best user experience.
These rules are great but “landmark” seems like puffery, as California has had such rules for quite a while. Ironically that has meant it’s hard to unsubscribe from the New York Times except in California.
A big one I’ve been seeing a lot lately is advertising annual subscriptions as monthly rates. It isn’t $12/month subscription if I have to pay $120 in a lump sum up front. The actual monthly rate is often basically double what they’re advertising.
>$12/month subscription if I have to pay $120 in a lump sum up front. Sounds like they are giving you two months free if you pay with a lump sum in advance.
Another one that belongs on this list: AI-generated photos in housing listings. You can no longer tell what the property actually looks like, and the images conveniently erase the problem spots you'd only catch in person. False advertising is getting completely out of hand.
I agree, but how does one begin to enforce a ban like this? Bait-and-switch has always existed in real estate, which is all the more reason to do full due-diligence and inspect the property thoroughly and not just put in an offer sight unseen. If a seller is using AI to that extent, I'd be worried about what else they're hiding about the property.
Funny this should come up today. I just got a notice from my credit card company that Evernote just charged my credit card after 2 'successful' cancellations of my subscription each of the last 2 years, and the complete deletion of my account several months ago. Hopefully these will become more widespread - I'm not in NY or CA.
These rules are great but “landmark” seems like puffery, as California has had such rules for quite a while. Ironically that has meant it’s hard to unsubscribe from the New York Times except in California.
I once wrote code that checks location before hiding/showing the cancel button. It’s really absurd that the nice experience exists on all subscription sites by now but you only get to see it if your state demands it.
These rules are great but “landmark” seems like puffery, as California has had such rules for quite a while. Ironically that has meant it’s hard to unsubscribe from the New York Times except in California.
I once wrote code that checks location before hiding/showing the cancel button. It’s really absurd that the nice experience exists on all subscription sites by now but you only get to see it if your state demands it.
Funny this should come up today. I just got a notice from my credit card company that Evernote just charged my credit card after 2 'successful' cancellations of my subscription each of the last 2 years, and the complete deletion of my account several months ago. Hopefully these will become more widespread - I'm not in NY or CA.
"What is Bending Spoons? The little-known AOL and Vimeo owner that's now public" https://news.ycombinator.com/item?id=48799966
These rules are great but “landmark” seems like puffery, as California has had such rules for quite a while. Ironically that has meant it’s hard to unsubscribe from the New York Times except in California.
I once wrote code that checks location before hiding/showing the cancel button. It’s really absurd that the nice experience exists on all subscription sites by now but you only get to see it if your state demands it.