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Google Apps stops accepting free sign-ups

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Re: Google Apps stops accepting free sign-ups

#181

Earlier quoted context omitted.

This is a pretty pessimistic view. Customers are self-interested too: they want free content and services, but they also want absolute privacy, to ad-block everything, and generally cut off any possible revenue stream. This seems like it leads to a sort of local maxima where you produce the minimum quality required to drive users, with as little cost as possible. By cutting off ad-supported free users, Google is atte…

by cutting off free users they just opened themselves to getting undercut by a smaller company that can offer fewer, cheaper, targeted options. I just wanted an email for my domain and that's not worth 50 bucks a year. I'll just set up my own email system at this point, call it a learning experience and never be exposed to the rest of whatever was in Google Apps.

I used to run my own one-user email system. The hosting alone cost $240 a year. And I had to spend a lot of time configuring exim4 (and spamassassin and clam-av), figuring out which email indexer to use, setting up offlineimap, running cron jobs to archive mailing lists, coercing a friend to run a secondary MX for me, etc., etc. I didn't enjoy it all. And no matter what I did to reduce spam, about 10 messages a day always made it through.

(And, when I was first doing this, someone trying to hire me for a job couldn't email me, because their hosting provider was once friendly to spammers and my aggressive blacklisting rejected their TCP connections. Oops.)

Running an email server is hard and very few people regret paying an expert to do it for them.

(As many HN readers know, I work for Google. But I'm not telling you that you should or should not use Google's product here, only that running an email server is not trivial.)

Re: Google Apps stops accepting free sign-ups

#182
post #71

I'm not sure if I'm parsing this correctly, but it sounds like people who use Google Apps as an email backend for personal email on custom domains will now have to pay $50/year. If so, that's a huge bummer. I only recently switched to running my email this way and I don't relish the thought of migrating elsewhere so soon. I would happily pay $50/year (or perhaps more... I don't know how high I'd go) for email that's…

I think you missed this sentence. "Please note this change has no impact on our existing customers, including those using the free version." Still, I'm on free google apps mostly for a personal email domain too and will likely start considering alternatives just in case. I'd also note that the $50/year is also per user, so there's sort of an opening to offer a family, personal domain type service. For a family of a m…

I did miss that. Thanks for pointing that out.

I actually considered an email address like firstname@lastname.com. I figured I could add my parents, or future children.

But this only works for obscure last names or unusual TLDs. There's also the issue of family relationships - people get divorced, grow up and want more independence, etc. Marrying email to a family domain could be messy.

Re: Google Apps stops accepting free sign-ups

#183
Just the other day I was looking for ways to offer email@mydomain to people who request it. I found that GApps was no longer offering free email. So, I ended up using Forwarders in cPanel to do the thing for me.

Forwarders in cPanel simply copy all incoming mail to email@mydomain to myother@email. If I didn't already create an email account email@mydomain, the incoming mail WILL NOT be stored on server which makes this a feasible solution. If I had, incoming mail would be copied to myother@email.

Re: Google Apps stops accepting free sign-ups

#185
post #96

Earlier quoted context omitted.

I did that for a couple years. I highly recommend it as a learning experience, but I concluded that $50/year is absolutely 100% worth it.

That's $50/year for each user. Easy to stomach if it's only yourself, but add even a partner (not to mention a small team with a bootstrapped product) and it starts to make less sense financially.

This. I've been looking for a good email solution for personal+freelance work with decent privacy, security, and reliability. I don't need 24/7 support. I am absolutely willing to pay for it. But pricing per mailbox with Google apps adds up really quickly even with just 4-5 boxes. I'd like to be able to make separate mailboxes for my partner and to separate several different classes of email (personal, business, limited access, catch all, etc) for security purposes. These things don't need extra support or space, I can't stomach an extra $50/year for what amounts to aliases with passwords.

Has anyone found a good solution for this? I could host it myself but that is a lot of hassle, free email accounts have ads and rarely let you use your own domain. The best I've found so far is email through a shared hosting provider, but it has limitations of its own (no IPv6, no 2 factor auth, self signed TLS certificates, etc). The cost is similar to a Google Apps account but without the linear price increase per mailbox.

Re: Google Apps stops accepting free sign-ups

#186

Earlier quoted context omitted.

This is a pretty pessimistic view. Customers are self-interested too: they want free content and services, but they also want absolute privacy, to ad-block everything, and generally cut off any possible revenue stream. This seems like it leads to a sort of local maxima where you produce the minimum quality required to drive users, with as little cost as possible. By cutting off ad-supported free users, Google is atte…

by cutting off free users they just opened themselves to getting undercut by a smaller company that can offer fewer, cheaper, targeted options. I just wanted an email for my domain and that's not worth 50 bucks a year. I'll just set up my own email system at this point, call it a learning experience and never be exposed to the rest of whatever was in Google Apps.

It's 2012, nobody wants to delete an email from the server. When Google Apps Standard launched (50 accounts, 1 GB per account, for free) business were consuming email using Outlook + POP3, deleting the mail from the server. Then you could offer 'ilimited' Cpanel based emnail accounts in less than 1 GB. Business and people have different standards now and consuming email using IMAP, letting the mail in the server, using more storage (7 GB / account) without paying anything. We can't back to the 1GB 'ilimted' accounts scenario. Google has influenced our behavior, has give us the 'first dose', now they come for the money.

Re: Google Apps stops accepting free sign-ups

#187
I signed up my domain for google apps as soon as I registed it about 3 hours ago. Must have been one of the last ones - I noticed they had taken the small text link on the apps homepage away and I had to click through to pricing to get the free version. Obviously Google had kicked off their deployment while I was registering.

Totally taking this as a sign for my next app btw.

Re: Google Apps stops accepting free sign-ups

#188
post #129

Earlier quoted context omitted.

Yeah that's what I mean by the "free tier".

So if you want a Gmail address on your domain, even if you're a non-profit, I guess you have to go fuck yourself now :(. This SUCKS.

I believe that for nonprofits, the policy at http://www.google.com/apps/intl/en/nonprofit/index.html is still in effect.

Re: Google Apps stops accepting free sign-ups

#189
post #167
post #24

I really hate it when companies try to sugar coat a decision that is all downside for their customers. It may be really hard to do, but Google should just come out and say it: there is no upside for this to anyone except Google . It is not about giving you a better experience or making things more straightforward . It is all about Google deciding to maximize their profits at the expense of their users. That's fine, i…

Judging from this and previous threads people here are either distrusting of free services or aren't willing to pay for the goods (not everyone obviously) which is quite the paradox. I'll chalk this one down to the startup nature of this community, seeing as some are probably involved with competing products or are developing some, but the matter of fact is that this announcement is perfectly reasonable: “vanilla” gm…

You're correct to point out that there's no swindling or bait-and-switch happening here. I get to keep my Google Apps account for free. Google did the right thing.

I think what we're reacting to is that the free tier of Google Apps doesn't seem any different (from a cost perspective) from regular Gmail. They're giving me the same storage, showing me the same ads, providing the same no phone support, etc. The real difference is that I get a custom domain which doesn't cost anything to Google.

$50/user/year also seems expensive if you're not going to use the value-add of the business plans (phone support, 25GB inboxes, etc). Maybe Google could have kept the old system as well (7GB storage, ads) and charged $5/user/year for the vanity domain. $50 is just a lot for what is, frankly, more vanity value add than anything else for many of us. Yes, if you want 25GB inboxes, no ads, SLAs, etc. Google Apps can provide good value add, but I don't need those things.

Google is a private business. What they announced is reasonable for a private business trying to maximize profit. However, it feels less reasonable when one thinks about the cost to provide services. The free Google Apps shouldn't cost more than the free Gmail from Google's perspective. As such, I think it's human nature to say, "then why are you charging more?" "Because they can" is a perfectly reasonable answer, but it does make us think less of Google. Google is the company pushing the Nexus 4 down to $300 to try and prove that top-grade equipment can be more mass market rather than trying to maximize profit with a $500+ Nexus 4. That's the ethos and drive that we've come to love. What Google has done is perfectly reasonable and, in fact, better than most businesses would have done: most businesses wouldn't have grandfathered us in. However, it just doesn't feel like the same Google that turned so many businesses upside-down. In short, it doesn't feel like Gmail. Gmail came along with 1GB of free storage when you got ~10MB from competitors - and Google made it into a profit center pushing the bounds in a way that made them rich and improved our lives at the same time. This just feels like a regular business trying to make money - and that just doesn't feel like Google to us.

Again, I'm not saying that Google doesn't make a ton of money or that they shouldn't or whatnot. I'm merely pointing out that Google's profits often come alongside something that genuinely makes our lives better. Our world is better because Android exists. Our world is better because Google entered search. Our world is better for YouTube. Even AdSense brought relevant ads that were less obtrusive. They're all wonderful for Google too, but they pushed us forward. This doesn't feel like that. This feels like an MBA sitting in a room looking at the number of free Google Apps accounts and thinking "I bet we could convert some of those free-sign-ups into paid ones if we discontinued the free product in the future".

I want to emphasize that Google doesn't owe me anything, but when you see two services that cost the same to provision and one getting priced upward, it just feels icky.

For anyone who might be looking for an option for the future, Zoho offers a free tier for up to 3 inboxes: https://www.zoho.com/mail/zohomail-pricing.html.

Re: Google Apps stops accepting free sign-ups

#190

As a Googler and for much longer, a Google Apps user for my family, this is sad news. I wish they had just fixed the experience for "vanity domains" so that they didn't require all the enterprise features, and didn't let administrators have complete control of users accounts. Then they could roll out new features to vanity users without needing the enterprise controls. I understand that this is a little tricky, and i…

Agreed, and what's annoying is that there isn't any middle ground in pricing. the XXX/customer/year model doesn't scale for people who don't make, well money.

The family / soccer club / non profit isn't going to spend $250 for five email addresses. I am sure there are other providers that offer similar services for much cheaper - and if not there is a big opportunity.

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