> can better infer the user’s underlying goal and intended level of work
This is a trap.
It's the optimistic fallacy that poisons all "consumer scale" machine learning products and what's going to effectively ruin these models as they keep chasing it in the same way that web queries were ruined, social media feeds were ruined, and media recommenders were ruined.
For the vendor, optimizing metrics across their whole user base, they always see positive technological progress as their system gets better at making assumptions and accumulating user engagement scores in aggregate. But for the individual user, most of which has some weird tail intent/interest and some of whom have many weird tail intent/interests, the experience quietly but catastrophically degrades. Output/results become more generic, more divergent with the underspecified "weird tail" intent, and more stubbornly hard to ever wrangle towards that "weird tail" altogether.
We've been watching this cycle happen for 20 years now and it's proving hard for anybody to escape because it works so well for the trillion dollar company driving it forward. But while each step might feel ergonomic and welcome to individual users, there's a frog boiling enshitification at play.
In pursuit of output quality and capability (rather than simply the vendor's user count), what we need rather than "makes better guesses" is "presses for more clarity", even where it feels kind of annoying.
Even among human professionals, one of the first hurdles of breaking out of junior tier work is gaining the confidence to press your colleagues and clients to be more specific in their thoughts and expressions despite their desire to have you do it all for them. But they're often coming to you with incomplete, muddy, and conflicting ideas for which there is no safe and correct assumption that you might just run with, and it's your expertise (i.e. relevant "intelligence") that's critical to bringing attention to that. To achieve professional progression, you need to learn to do that and to not just optimize appeasing the ambiguous client/colleague today in exchange for mutual expense tomorrow. To avoid enshitification, which is probably not possible, we need these models to be learning that too.