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We Got This Wrong. and We Are Fixing It

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21–26 of 26 posts

Re: We Got This Wrong. and We Are Fixing It

#21
post #17

Fascinatingly, the original 'mistake' post reads as very AI-generated, and this apology is significantly more human-sounding. Possibly indicative of the lack-of-care that caused the original issue.

The apology reads extremely corporate-generic to me. Nothing of value was said in it.

My favourite bit of it was "We did not meet the standard you expect from HubSpot" - for anyone who's had the misfortune of using HubSpot, surely they met exactly the expected standard.

Re: We Got This Wrong. and We Are Fixing It

#22
post #17

Fascinatingly, the original 'mistake' post reads as very AI-generated, and this apology is significantly more human-sounding. Possibly indicative of the lack-of-care that caused the original issue.

The apology reads extremely corporate-generic to me. Nothing of value was said in it.

Sure, but I think it's human corporate-generic, rather than AI. They put more effort in this time.

Re: We Got This Wrong. and We Are Fixing It

#23
post #4

When you have a headline that does not say what the actual topic is, and you are forced to click the article to find out the topic, that is called "clickbait".

> When you have a headline that does not say what the actual topic is, and you are forced to click the article to find out the topic, that is called "clickbait".

I don't think it's clickbait, but it's still a poor article to link. It's a mea culpa about some kind of controversy, but that controversy isn't described in detail and you're assumed to already know what's going on.

It sounds like some TOS change about a "data enrichment" feature, but I have no idea what the issue was with that? Maybe training on that data or having data leak across customers?

Re: We Got This Wrong. and We Are Fixing It

#24
post #11
post #10

Wir hätten klarer kommunizieren müssen, was wir vorschlugen und wie es funktionieren würde.虽然我们 always intended for enrichment to remain strictly opt-in, we should have communicated better how that opt-in works, and importantly, how you as a customer could ensure you remain in control of that choice.

why does your comment start in German, then go to Chinese and then Enlgish lol?

Well the English is a quote from the article
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