We Got This Wrong. and We Are Fixing It
community.hubspot.com
We Got This Wrong. and We Are Fixing It
1–10 of 26 posts
Re: We Got This Wrong. and We Are Fixing It
#2first mistake is overriding my dark reader mode.
Re: We Got This Wrong. and We Are Fixing It
#3Without the context this isn't very interesting
Re: We Got This Wrong. and We Are Fixing It
#4When you have a headline that does not say what the actual topic is, and you are forced to click the article to find out the topic, that is called "clickbait".
Re: We Got This Wrong. and We Are Fixing It
#5HubSpot has been building a different solution for our customers. On August 4, Contact Discovery launches — and for the first time, your team can find, verify, and add net-new contacts without ever leaving HubSpot.
To support that, we’re updating our Customer Terms of Service, Product Specific Terms, Privacy Policy, Sub-Processors Page and Data Processing Agreement, effective July 1, 2026. This post explains what’s changing and why.
The contacts you find through Contact Discovery are reliable because they’ve been checked for deliverability, accuracy, and whether that person is still at that company. You’re not buying a raw list and hoping for the best. Every contact that surfaces has been validated, and decision-makers are ranked first.
That quality is only possible because of a shared dataset. When you opt into enrichment, some of your business contact data helps keep that dataset current. Everyone who participates gets more accurate data back in return. You never pay for a contact already in your CRM, and there’s no separate contract.
These are the new leads. These are the HubSpot leads, data mined from your own HubSpot account. And to you they're gold, and you don't get them. Why? Because to give them to you is just throwing them away. They're for closers. I'd wish you all good luck, but you wouldn't know what to do with it if you got it.
Re: We Got This Wrong. and We Are Fixing It
#6This sounds like Claude apologizing for making a CRM.
What actually happened???
Re: We Got This Wrong. and We Are Fixing It
#7HubSpot has been building a different solution for our customers. On August 4, Contact Discovery launches — and for the first time, your team can find, verify, and add net-new contacts without ever leaving HubSpot. To support that, we’re updating our Customer Terms of Service, Product Specific Terms, Privacy Policy, Sub-Processors Page and Data Processing Agreement, effective July 1, 2026. This post explains what’s c…
ToS missteps notwithstanding, it's a bit more than your data surfaced back to you. You share your data and in return you get to share in other people's data. Fairly common community data.
Whether it's what HubSpot customers want, opt in/opt out are valid criticisms.
Re: We Got This Wrong. and We Are Fixing It
#8When you have a headline that does not say what the actual topic is, and you are forced to click the article to find out the topic, that is called "clickbait".
In their defense (both OP and HubSpot) the original is written to customers already aware of the context, and HackerNews asks submitters not to editorialize by default.
Re: We Got This Wrong. and We Are Fixing It
#9When you have a headline that does not say what the actual topic is, and you are forced to click the article to find out the topic, that is called "clickbait".
It's not immediately more enlightening if you do click through either, except in the most general terms - some issue with changes to their Ts & Cs is alluded to in the first paragraph, and then there's a wall of text that probably does explain in more detail but simply didn't look like it was going to be interesting enough to bother reading.
And maybe that's the point: having just annoyed their customers, whilst they do need to communicate with and apologise to those customers - clearly the intended audience here - perhaps they don't want to kick up a massive fuss that lands on the front page of HN and other sites, and sparks a big discussion or controversy.
Re: We Got This Wrong. and We Are Fixing It
#10Wir hätten klarer kommunizieren müssen, was wir vorschlugen und wie es funktionieren würde.虽然我们 always intended for enrichment to remain strictly opt-in, we should have communicated better how that opt-in works, and importantly, how you as a customer could ensure you remain in control of that choice.