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That support quote is from an LLM. If you have any escalation paths (twitter, or this thread lol) there may still be a way to change it back.
https://old.reddit.com/r/cursor/comments/1jyy5am/psa_cursor_...
(I work at Cursor) Sorry about this, we should have made this more clear. The new privacy mode is needed because we have to store some state to enable running agents in the cloud. If you don't want to use cloud agents, you can continue using the legacy privacy mode. Currently the mobile app requires this new privacy mode and won't work without it. We're pushing an update right now to make this more clear in app and c…
Where is the support thread?
I have ticket T-D95851 at the moment, if you could get someone to resolve it. I do not want to use cloud agents.
Thanks
zk
(I work at Cursor) Sorry about this, we should have made this more clear. The new privacy mode is needed because we have to store some state to enable running agents in the cloud. If you don't want to use cloud agents, you can continue using the legacy privacy mode. Currently the mobile app requires this new privacy mode and won't work without it. We're pushing an update right now to make this more clear in app and c…
Hi leerob, Where is the support thread? I have ticket T-D95851 at the moment, if you could get someone to resolve it. I do not want to use cloud agents. Thanks zk
That support quote is from an LLM. If you have any escalation paths (twitter, or this thread lol) there may still be a way to change it back.
I don’t know what support calls their digital support systems (let’s call it “the script”), but that quote sounds very familiar—-support person following a script don’t have the access, or authority to effect change.
What’s more, if the old way is deprecated, the people with authority don’t want you to change back. There is no path to reverse the change in the hands of support.
Even if it was literally the case this is a chat response, I see no difference with most human-support CSRs.
That’s not how business is run these days—-at least that’s my experience with SaaS for small businesses.