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Ford AI hiccups push carmaker to rehire ‘gray beard’ inspectors

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Re: Ford AI hiccups push carmaker to rehire ‘gray beard’ inspectors

#371

Get ready for this to become a common theme. Boardrooms are still engaged in the fever-dream promise that AI will solve all their problems, particularly those involving pesky humans. The simple lesson of "AI is another tool" will be a hard-learned one. Some industries, such as software, will take more time to mop themselves into a corner before they discover that velocity should never be a first-class concern. Speed…

To the boardroom class, employees are tools as well.

Re: Ford AI hiccups push carmaker to rehire ‘gray beard’ inspectors

#372

Earlier quoted context omitted.

It's impressive all the recall notices I get on my 2020 Escape Hybrid. At this point I joke with my friends that they're love-letters from Ford. (most of them are for fairly innocuous stuff...)

And yet all the time you spend performing those recalls should be annoying. Maybe you don't plan to eventually sell your car on the second hand market but if you do, a car without all the required recalls could have a lower value than one with all the recalls applied.

eh, every 6 months to a year I bring the car in to the dealer to handle the stack of pending recalls, during which I get a rental, courtesy of Ford. It's not much of a deal for me.

Few of the issues I've experienced with the car were clearly tied to quality issues: 1) Battery died a few times, but maybe that was user error 2) squirrels/rats nibbled the engine cable harness, a not-uncommon occurrence in our area. Only 3) auto-unlock on passenger side being unreliable is clearly a quality/design issue.

Honestly, I actually love the Escape. The pedal feel is very responsive in all driving modes, compared in particular to the 2020 Hybrid Rav4, which felt like driving a boat (maybe I didn't find the drive mode?), or the 2020 VW Tiguan which had a shockingly slow automatic transmission for an ostensibly "sporty" vehicle. And I'm not even a car guy. I also love its actual buttons on the dashboard, instead of the idiotic "everything on a huge touchscreen" that too many cars do nowadays.

Re: Ford AI hiccups push carmaker to rehire ‘gray beard’ inspectors

#373
post #342

Back in the nineties Ford ran a lot of ads about how quality was job one. But in the last twenty years their quality declined by a large amount at the same time other brands were getting better. I say that as a lifelong fan of Ford, quality was why I left the brand two years ago.

The same Ford whose bean counters caused them decades of reputational damage over skimping on rust protection? Seems like they haven't learned any lessons at all.

Re: Ford AI hiccups push carmaker to rehire ‘gray beard’ inspectors

#374

Earlier quoted context omitted.

They destroyed their heavier truck reputation with this new Tundra unfortunately

what's wrong with it?

The new Tundra TTV6 had a manufacturing process defect that allowed shavings to get into the engine bearings, which causes catastrophic engine failure.

They still don't have a solution to the problem. The shavings amount/size is supposedly common among all engine manufacturing processes, but the new engine design has such tight tolerances that it's now problematic.

Re: Ford AI hiccups push carmaker to rehire ‘gray beard’ inspectors

#375

Get ready for this to become a common theme. Boardrooms are still engaged in the fever-dream promise that AI will solve all their problems, particularly those involving pesky humans. The simple lesson of "AI is another tool" will be a hard-learned one. Some industries, such as software, will take more time to mop themselves into a corner before they discover that velocity should never be a first-class concern. Speed…

To the boardroom class, employees are tools as well.

No doubt, but the issue I think they keep running into is they don't understand how useful those "human tools" are, so they keep trying to replace the functions humans provide with AI, without realizing all the other functions that the humans also provided.

Re: Ford AI hiccups push carmaker to rehire ‘gray beard’ inspectors

#376
post #342

Back in the nineties Ford ran a lot of ads about how quality was job one. But in the last twenty years their quality declined by a large amount at the same time other brands were getting better. I say that as a lifelong fan of Ford, quality was why I left the brand two years ago.

If a company is saying “X is job one” it’s because they suck at X. They sucked at quality. They still suck at quality.

Actually in the latest J.D. Power initial quality ratings they took a big step up in quality. I think it was the first time in 15-20 years that they were on the list of recommended major brands.

https://archive.is/VcL8c

Re: Ford AI hiccups push carmaker to rehire ‘gray beard’ inspectors

#377
post #342

Back in the nineties Ford ran a lot of ads about how quality was job one. But in the last twenty years their quality declined by a large amount at the same time other brands were getting better. I say that as a lifelong fan of Ford, quality was why I left the brand two years ago.

Really? Ford’s quality in the last half of the 1990s was the poster child of cheap, vac-form plastics.

Re: Ford AI hiccups push carmaker to rehire ‘gray beard’ inspectors

#378

Earlier quoted context omitted.

Why would you assume that?

The wisdom to understand that velocity is not equal to value; and the optimism that this will all end at some point.

Companies ultimately don’t have a choice here.

They can do what works, or they can fail. Large enough companies with enough inertia can do really dumb things for a while, but even giants fall.

Re: Ford AI hiccups push carmaker to rehire ‘gray beard’ inspectors

#379

Amongst other things, AI won’t buy cars.

The dystopian future where no one owns cars is already being laid.

Cars are more and more becoming white goods appliances with the driving experience becoming less and less a priority. Even enthusiast cars now are about raw numbers and need electronics to reign them in to make useable for the average driver on the average road.

The average user probably doesn’t even want to drive and have AI do it for them.

Repairability is becoming less viable as mechanical parts replaced with screens and digital locks. Parts availability is already an issue, only going to get worse especially with the pace of new cars are being churned out from China.

The end will be car as a subscription. We already have it with leasing, and BMW having to pay to use your electric seats.

Re: Ford AI hiccups push carmaker to rehire ‘gray beard’ inspectors

#380

Earlier quoted context omitted.

Why would you assume that?

The wisdom to understand that velocity is not equal to value; and the optimism that this will all end at some point.

That just means he’s not a middle manager or exec, not that he isn’t cashing the check from someone who is clearly a short sighted idiot.
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