"On paper, it looks like a smart decision. Reduce paper, reduce staff, reduce operating costs. But what gets overlooked is the hit to the customer experience."
As always.... this philosophy is basically killing any customer experiences these days. Hopefully some day profits will take enough of a hit to actually start resulting in more effort in the customer experience.
The Doorman's Fallacy in action
101–110 of 326 posts
Re: The Doorman's Fallacy in action
#102"On paper, it looks like a smart decision. Reduce paper, reduce staff, reduce operating costs. But what gets overlooked is the hit to the customer experience." As always.... this philosophy is basically killing any customer experiences these days. Hopefully some day profits will take enough of a hit to actually start resulting in more effort in the customer experience.
As long as demand remains high they have no reason to change their course.
Re: The Doorman's Fallacy in action
#103The more I think about it, the more dumb the premise of this "fallacy" sounds. I lived in a doorman building in NYC for almost a decade. It's great! It's also really expensive to have your building entrance staffed 24/7, which is why the vast majority of buildings do not have a doorman, and you'll pay quite a bit more for one that does. It's a luxury. And literally anyone who has ever lived in a doorman building know…
Isn’t it a hotel in the original version? Doormen for nicer hotels seem very common
Re: The Doorman's Fallacy in action
#104People have now clung on to doorman's fallacy as a way to justify keeping outdated jobs around. There should be a new fallacy named for this phenomenon otherwise we would have people justifying having travel agents jobs and translator jobs being protected.
Have you ever used a travel agent?
Re: The Doorman's Fallacy in action
#105I live in Dubai and in my experience the main reason why they want you to pay with QR is because the QR company pushes a service fee on guests and some times even a default tip (tipping is not common here, but I’m sure staff is underpaid because every service company that uses an app pushes you to leave a tip) that they can’t charge if you pay directly to the restaurant.
Just ask the staff to bring the CC machine.
As for the parking. Sure technology got in the way of the conversation. It also got in the way of a $100 fine. I’d say that’s a win, not a loss.
Re: The Doorman's Fallacy in action
#106Earlier quoted context omitted.
When I hear arguments like this I feel compelled to point out that the people running these businesses live in the same world as you. I don't know how old you are or if you remember, but the examples you gave used to be the most common sources of complaints, delays, refunds, etc. when the employee would do a shitty job (fairly often). The world of the past really was objectively worse.
Ahh yes, having someone to wait tables at a restaurant, someone to scan and bag groceries, someone to take your medical history, having furniture already assembled etc. was really objectively worse.
Also known as the person who mistook your order, put the eggs in the same bag as something heavy, or messed up your chart. Flat-pack furniture is a different topic since that's always been a budget product.
Unless you think sitcom writers of the past were part of a conspiracy, people clearly argued about this then just as we do now.
I think the only difference is that we have managed to weasel in politics somehow. It's worth questioning where you get these ideas about "free labor". Obsoleting a job is not necessarily nefarious nor did it even mean anyone got laid off. It's ultimately a tradeoff that has to be more than mere cost cutting for it to succeed.
Re: The Doorman's Fallacy in action
#107Earlier quoted context omitted.
> It’s a form of free labor that somehow society is okay with. It's very popular to say this in some places, but wouldn't you expect that the money that businesses are saving when they do this is passed along to the customer in lower prices? Since they're competing with other businesses?
When your grocery store gets a self checkout, do you see your grocery bills go down? What ends up happening is that the grocery store makes more profit, the other stores notice and they too get rid of self checkouts. Your grocery bill remains the same, you are more inconvenienced but all of their profits go up.
Yeah sure. That's the logic that elects Mamdani. Maybe you're confused because instead of going down, prices increased less than they otherwise would have.
Economics happens on the margins where the reality is that store A reduces its costs and lowers its prices to compete with Store B. Or are you paying $100 for a jar of peanut butter?
Re: The Doorman's Fallacy in action
#108Earlier quoted context omitted.
Ahh yes, having someone to wait tables at a restaurant, someone to scan and bag groceries, someone to take your medical history, having furniture already assembled etc. was really objectively worse.
Also known as the person who mistook your order, put the eggs in the same bag as something heavy, or messed up your chart. Flat-pack furniture is a different topic since that's always been a budget product. Unless you think sitcom writers of the past were part of a conspiracy, people clearly argued about this then just as we do now. I think the only difference is that we have managed to weasel in politics somehow . I…
You’re equating ocasional inconveniences to what the entire experience was. I could also point to the current setup and say the same.
The times I scan in self checkout and the machine malfunctions, needing a manager. The times I added the medical history myself but the nurse/doctor missed it because they themselves weren’t taking it. Every single time I have to walk back and forth during a meal because I now serve my own table.
I’ve had to wait for help at a self checkout more times than I’ve had my eggs broken. It’s worth questioning why you’re so eager to defend corporations making you work for free.
A lot of this reads like you don’t like to deal with people because you think people, especially in the service industry are incompetent and are wrong majority of the time.
Re: The Doorman's Fallacy in action
#109Earlier quoted context omitted.
Also known as the person who mistook your order, put the eggs in the same bag as something heavy, or messed up your chart. Flat-pack furniture is a different topic since that's always been a budget product. Unless you think sitcom writers of the past were part of a conspiracy, people clearly argued about this then just as we do now. I think the only difference is that we have managed to weasel in politics somehow . I…
You’re equating ocasional inconveniences to what the entire experience was. I could also point to the current setup and say the same. The times I scan in self checkout and the machine malfunctions, needing a manager. The times I added the medical history myself but the nurse/doctor missed it because they themselves weren’t taking it. Every single time I have to walk back and forth during a meal because I now serve my…
> equating ocasional inconveniences to what the entire experience was
This was highly dependent on the neighborhood you lived in. It still is to some extent. Full service is still around, but I wouldn't expect that in "the bad parts of town". You do not want those people doing those jobs, but now we're really heading somewhere politically incorrect and touching on systemic inequality.
Re: The Doorman's Fallacy in action
#110I’d not heard of this fallacy* but it makes perfect sense. Well executed human greeting is such a killer asset if you get it right. There’s a few million years of genetic programming inside us all that responds unreasonably positively to hospitality. If someone enters my home and is not drinking their desired beverage in under four minutes, I have brought shame on me and my family! I think we are all programmed to re…
Doormen keep vagrants away and prevent dirty things from accumulating in front of the venue. Plus the social benefits of interaction. It is a cost but offers not immediately obvious benefits.