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Apple - Think Twice

thenbells.com

251–260 of 407 posts

Re: Apple - Think Twice

#251
See, this is exactly why I'd like a service to make feature requests (or slightly negative complaints), in order to rally a critical mass around it. This is not just a shameless plug for the app I just posted to HN (pvshapp.com), though I know it seems that way. I really think you've demonstrated perfectly why there needs to be a standardized platform for consumer product requests--as unlikely as improvements seem.

What you've just done with this post is build 334 affirmations of a change that Apple needs to hear and make. Perhaps it's deeper, more pervasive than a single feature request, but it still highlights a dimension of the company Apple needs to pay attention to. It may seem futile, and it may seem like hundreds of these requests have been made directly through Apple's customer support website, but the fact is that it's not powerful persuasion unless you have public support. That's why PvshApp has 2 objectives: 1) Make it as easy as a Tweet to create a request, and 2) add a public audience to actualize support if there is any.

For Apple, the value of this input is that they can condense customer feedback into one single request that they can focus on (if they so desire) OR here's a dumb idea: If Apple doesn't want to implement the feature, then who's stopping a third party producer from adding the feature? Seriously, it may seem like an IP nightmare at first, and I'm certainly no expert, but if a 3rd-party producer actually wanted to purchase the Apple products at full price, then augment them and sell the added features for a premium, who's to stop them? (This is a question, I'd love to know the answer!) Maybe Apple casts too large of a legal shadow, but I'm sure there are all sorts of other products for which users would be willing to pay a premium for augmented features.

Re: Apple - Think Twice

#253

Earlier quoted context omitted.

For laptops, there's Dell, Lenovo, ASUS, Sony, and more...a lot of them don't cost as much as Apple, but their benchmarks match up at a cheaper cost.

You're missing the point. It's not about benchmarks. That's like buying a car based on horsepower or quarter mile times. It doesn't matter as much as you'd think. It's about build quality. About vendor support. About durability. I can't be the only one disappointed that there aren't many options if those are the things you value.

"It's about build quality. About vendor support. About durability. I can't be the only one disappointed that there aren't many options if those are the things you value."

That's fine, and that's perfectly acceptable. Unfortunately, I think you are missing the point, since Apple products don't have any of those qualities (especially vendor support, given the text of the linked article...). I might bend a bit on build quality (especially since a majority of the parts aren't manufactured by Apple to begin with, and the parts that are do generally have good durability), but I see absolutely no advantage by Apple in the other departments.

And really, how good of a metric metric is build quality when the entire computer ends up super-glued together?

Re: Apple - Think Twice

#254
Isn't the fundamental problem here about communicating a product's quality guarantee to potential buyers? Apple never guarantees that you won't have a problem that annoys you or interrupts your work. Is there a detailed warranty for the computer that makes Apple liable to fix this specific problem? OP's problem obviously looks very real and quite annoying, but why should OP claim that Apple is obligated fix it? What if the problem was "the fan is too loud" or "I don't like the keyboard," or something more obviously frivolous like "I hate the OS X window manager" or "my PC games won't run on it"? Obviously, Apple won't fix those if the fan is working at normal volumes and the keyboard is completely within their specs.

Re: Apple - Think Twice

#255

I can't help but think that the majority of comments here are the loud minority. Apple's products have had faults, I'll be the first to admit. But do we really think that even 5% of Apple's millions of customers are having issues with their purchases? If that were the case, we'd see class action lawsuits against the company, the NYTimes/WSJ covering Apple's shoddy manufacturing processes, and Apple's reputation takin…

> "It's a little disappointing to see these hyperbolic comments on a site I normally associate with an educated, smart, logically-thinking group of people." What's really disappointing is that there are educated, smart, logically-thinking people who refuse to believe that there is any hype behind the quality and customer service of Apple. Both are okay, but not exceptional. I'm on my second MBA. I had the 2010 model,…

On the trackpad issue, has anyone checked to see if it is the laptop battery expanding, putting pressure on the trackpad from below?

It took me a little while to track that down as the cause on one of my MacBooks.

Re: Apple - Think Twice

#256
post #146
post #87

Earlier quoted context omitted.

No I'm not. I'm saying that there is no acceptable insulation in the device. The chassis for example uses air gap between the board and the base for insulation. Even condensation can bridge it, which is the theory why mine exploded. Regarding appearance, and? Does that really matter? Why you pick a ThinkPad: http://appel.hu/blog/wp-content/uploads/2010/11/rollcage.jpg That and you can throw the damn thing across the…

Shucks. I don't even have a dog in this fight except for the following facts 1) I am a current owner of the storied T61 and 2) I have grown fond of the stupendously neat rMBP and am mulling getting one. That and you can throw the damn thing across the room and it'll still work. Mine is 5 years old, has been thrown, dropped, spilled on, yanked off the table, stood on and it's as good as new. Now that I've been made fa…

I have dropped my rMBP at least three times from a coffee table or bed height or so. It seems sturdier than the regular MBP in that I haven't any noticeable dents, though I believe I got lucky in that each impact seemed spread across the edge or the bottom, and not a corner. I also have the SSD version, for what it's worth.

After using it for 4 months daily travelling cross-continent for development, presentations, and running multiple virtual machines, it's the finest laptop I've owned - by far the fastest and most aesthetically pleasing.

For background, I've owned three Dell Inspirion or Latitudes, a Thinkpad T61, three MacBook Pros, a Macbook Air, and three PowerBook G3/G4s.

I'm a continuous early adopter of first gen Apple technology - I've had some mishaps (heat on the first MBP that needed a warranty repair; poor backlight on a pre-unibody Macbook Pro, poor signal reliability on the first AirPort Extreme, and case flex on the early PowerBook G4s and MacBook Pros) but nothing that made me curse their name. I was lucky to avoid the logic board issues on the iBook G3s which was the worst experience I know of based on my friends' experiences.

Re: Apple - Think Twice

#257
Without a doubt it's true that Apple's support services fail on many levels. When corporations lose sight of innovation and mainly focus energy on profits these things are inevitable. I've dealt with many such issues and can relate to the frustrations you have experienced. I personally try and solve every such problem myself; an absolute last resort would be having to get 'help' from someone else before expiring all other possibilities.

As far as your screen issues are concerned, It's quite common – and not specific to your particular display. I have a Cinema Display which does the exact same thing, and I've basically become immune to really noticing it much anymore. When I first became aware of it I tried just about everything to resolve the 'problem'. I was able to find a way to clear ghosting almost completely, and it's as simple as running a particular screensaver for the extended periods of time you're not using your system. The name of it is "LCD Scrub", and although I was skeptical it really does work. It doesn't get rid of the ghosting instantly, so you have to leave it running quite a while before you see any results. Good luck!

Re: Apple - Think Twice

#258
post #151

Earlier quoted context omitted.

When batteries for my 2006 MBP's model had problems, Apple issued a recall. I got a new one in a UPS box that I could use to send the old one back. This cost apple parts and shipping, not even a technician's time. Service like this is much harder to provide if the computers you build are not repairable at all. They created a situation where fixing one problem means exchanging the whole unit. That is their own fault.…

I had the same issue with a 11" MBP back in the day and had the same great fix, although I was told to throw the old battery away. I also had an issue with a 1Gen time capsule, which when it broke got replaced in store no questions asked. I guess I have been lucky?

I hope you disposed of it in an environmental sound manner roblem.

Re: Apple - Think Twice

#259
post #69

Earlier quoted context omitted.

It sounds like you had some bad experiences, but do you really think that Apple makes products with "no engineering applied past experience"? Surely Apple's products have had faults, and it sounds like you've been bitten more than once. I don't blame you for not liking the company or its products. However, there are lots of satisfied customers, and I think you'd be hard pressed to find someone who believed that their…

Yes I do - they are shit, so is their engineering and I'm not afraid to go against the grain and say it. I've never heard of a satisfied long term customer i.e. most of the praise comes from new users with shiny toys. My father has just been screwed by his 1st gen iPad because some of the apps will no longer install and IOS6 is not available (to the trash it goes), his white iPhone 4S has proximity sensor issues to t…

Over 13 years I have purchased 8 Apple laptops, three iMacs, five iPhones, and two iPads. With the Macs I have had three or four minor problems from time to time (covered under warranty), and have also had several iPhones replaced due to accidental damage (some for free). All were first gen purchases.

During this time I've also owned three Dell laptops, an Acer, and a Thinkpad. The Dells were mostly study though one's motherboard died. The Acer was also OK but was stolen so I didn't get a full life out of it.

In short, I'm quite happy with Apple quality, and have no desire to move away from them unless there's a very compelling alternative to come.

Re: Apple - Think Twice

#260
post #130
post #70

Earlier quoted context omitted.

Remember that apple sells millions of these things and we are Odds are that a good amount of buyers either don't care or haven't noticed the problem. It's not kicking their customers in the nuts. They poorly structured the evaluation method to set a threshold for repair and are having to backtrack and fix an expensive quality control mistake. They're not kicking me in the nuts. They're a company of humans that has to…

If the customers start sympathizing like that then they're going to stop listening to us and only act according to the other constraints you mentioned. If i go and buy a Pro Retina, the screen is the last thing i want trouble with, and if they fail in ensuring that it works, they should just replace it. Period. I don't give a damn about thresholds and whether im being 'reasonable' in whining or not. Maybe it's just m…

Yeah, screw the suppliers that get you the screen you want.

Have some common sense.

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