Because the writing is on the wall already. Who hasn't been annoyed with "AI customer service", we already read about AI in the military, then you have the envisioned huge loss of jobs. People generally seem to like using it as a chatbot, or answer questions, on their own terms. But anywhere it's been forced against the user asking for it has been a disaster.
Very true. I work for an AI company, I use it every day, it's a huge value add for certain problems. My heat pump died the other day and I called an HVAC place and got an AI agent, which was frustrating and not helpful. So I called a different HVAC place and spoke to someone who could actually help, then I gave them lots of money.
Similarly, I'm a grad school student studying AI (well, computer vision). When I called my internet provider to complain and ask for maintenance (a fool with a tall truck ran on our street and tore some of the cables) I could only get annoying AIs to talk with me. They kept arguing that my service was working properly despite the snapped cables. I reckon that the AI assistants were hallucinating the answer to a ping or something like that. I found another provider who actually gave me the option to talk with an actual human being and switched in the same day.