human-made products, human-provided service will be a luxury, like artisan crafted beer and jackets, etc. with all the unique imperfections and variations what are missing on the mass produced products and services. For example human made software (certified to not have any AI involvement) will have those cute quirks called bugs...
The Competitive Moat That AI Can't Replicate
91–100 of 132 posts
Re: The Competitive Moat That AI Can't Replicate
#92Earlier quoted context omitted.
It was the content. So many very specific claims with no source, just stuff being made up. I don't know who Brené Brown is, perhaps she specifically researches trust, but how curious that her daughter can raise a problem with trust, specifically cite two named behaviours that build trust, and then Brown just happens to have a database of trust-building behaviours to hand, that she hasn't even analysed, ready to outpu…
https://en.wikipedia.org/wiki/Brené_Brown I am not sure if you posted a brilliant, subtle joke... or if you're demonstrating the exact behavior that you suggest is a flag of inauthenticity.
In the article, she wasn't introduced as a researcher at all, but suddenly "She went back to her research data...". This totally smells like an LLM refactor where it re-emits surface level details, but completely misses the key beats that tie ideas together across a story.
Re: The Competitive Moat That AI Can't Replicate
#93Earlier quoted context omitted.
I always wonder how people can tell. For this particular article, was it the thirty-four occurrences of em dashes with spaces on either side? Something else obvious?
Articles of this type suggest a fun game: "LLM or Marketroid?" Because either one could have written it, and both are capable of about equivalent levels of original thought. (whoops did i just say that out loud)
Hey, the LLMs had to pick up these patterns from somewhere. Embarrassingly, before LLMs, there were plenty of humans that wrote like this.
Re: The Competitive Moat That AI Can't Replicate
#94> He called the restaurant. He was put on hold for thirty minutes. When someone finally answered, they were apologetic but firm — the restaurant was fully booked. No warmth. No conversation. Just a long wait and a closed door. > In trying to humanise the process, he’d made it worse. > Here’s where most stories would end with “so they moved everything online and fired the reservation staff.” That’s not what happened.…
It is AI generated.
Yes, but "AI generated about a true story" is different from "AI generated and completely false". Putting business ideas in people's heads that have never worked actually harms them, worse than just wasting their time.
Re: The Competitive Moat That AI Can't Replicate
#95Earlier quoted context omitted.
Then they’re doing it wrong. That’s a faux “connection” that just serves the business and not you. I would bet that if you experienced true connection, you’d love it, but you’ve been scammed by fraudsters so many times that you are suspicious of anything that doesn’t feel strictly transactional.
Even the first story in the article sounds gross and creepy to me "The team became mini-concierges. Every guest walked in to find someone who knew them — not in a creepy, surveillance-state way, but in the way a good friend remembers what you’re going through." I'm not going through anything. I just want some dinner. And to be clear, the only reason they are doing this is strictly transactional. Good friends don't as…
>Good friends don't ask you to pay the bill at the end of dinner.
it goes both ways. Good friends aren't expected to be free-loaders.
Re: The Competitive Moat That AI Can't Replicate
#96Earlier quoted context omitted.
What about the formatting seems indicative of AI generation? It just looks like normal long-form writing to me.
I can only speak for myself here, but if I feel like I've read a whole paragraph that should have been half a sentence, that's my signal there's possibly AI generated content in there
Have you read any literature ever? Outside of technical and business docs..
Re: The Competitive Moat That AI Can't Replicate
#97Earlier quoted context omitted.
It is AI generated.
Yes, but "AI generated about a true story" is different from "AI generated and completely false". Putting business ideas in people's heads that have never worked actually harms them, worse than just wasting their time.
This story falls in the completely false camp. What restaurant can afford an entire reservations team? Why did they feel the need to do anything regarding reservations if they were always fully booked? It's just AI hallucinated slop.
Re: The Competitive Moat That AI Can't Replicate
#98I'm probably in the minority, but I do not want a "connection" with a business. I want transactional interactions that actually work. That is something that AI is not giving us today. By design. Companies are not switching to AI customer service because it's better or cheaper for the same service. They are choosing to replace customer service with AI chat bots that simulate the customer service experience without act…
I invite you to watch this entertaining FortNine video about buying a motorcycle:
https://www.youtube.com/watch?v=Fbr3JZAXDxA
"How to Rip Off the Dealership - Bastard Negotiating Tactics"
Without giving too much away, I liked this approach so much that when I bought my last motorcycle, I found a Kenco-equivalent in the Bay Area. It was a fantastic buying experience and I'm so glad I did.
High dollar purchases are stressful and a human touch, from someone that is genuinely interested in not only this sale but the next one, really helps.
Re: The Competitive Moat That AI Can't Replicate
#99I'm probably in the minority, but I do not want a "connection" with a business. I want transactional interactions that actually work. That is something that AI is not giving us today. By design. Companies are not switching to AI customer service because it's better or cheaper for the same service. They are choosing to replace customer service with AI chat bots that simulate the customer service experience without act…
i love connecting with a bookseller at a local independent bookstore. or a bartender. or a server. etc. such a more interesting life if you connect with people at the businesses in your community
> bartender, server
You’re not connecting with them. They put on a smile and listen to you hoping for a tip.
Re: The Competitive Moat That AI Can't Replicate
#100I'm probably in the minority, but I do not want a "connection" with a business. I want transactional interactions that actually work. That is something that AI is not giving us today. By design. Companies are not switching to AI customer service because it's better or cheaper for the same service. They are choosing to replace customer service with AI chat bots that simulate the customer service experience without act…
> I'm probably in the minority, but I do not want a "connection" with a business. I want transactional interactions that actually work. Every time a business tries to make a "connection" its really just an avenue to exploit or manipulate me. I've never had them making a connection for my benefit (i.e. take a hit to their bottom line). I'm not asking for altruism but I am asking for them to drop the pretense and quit…
> I've never had them making a connection for my benefit (i.e. take a hit to their bottom line).
I have. Go to a car place, build a rapport and the guy will likely apply discounts to your order. Go to the same place, make sure they know you and they'll give you discounts or extras because they know you're a repeat customer.
Many retail workers have some discretion. They're the front line workers. If you tell a manager at McDonalds that he's gotta listen to you yell for 15m to make the company an extra $10, that's not a trade they're willing to make. Hell he would even take it out of his own wallet if he had to (I would).
The whole "businesses do everything for their bottom line" is just some MBA bs and not at all how real businesses work.