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Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

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Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#411

Post by romanhn »

beej71 wrote: post #328
victor106 wrote: post #314

>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…

This reminds me that I have to write my dentist. They replaced their beep answering machine with an AI chatbot, and the experience is horrible. I just want to say what I want, have it transcribed to text, and then have a human do something about it. It. I don't want to have to slowly explain to a bot who is just going to do the same thing. Plus, the first time you encounter it, it doesn't identify itself as a bot for…

Same experience calling a dental office recently. The voice on the other side introduced itself by name and had this uncanny valley quality where I wasn't quite 100% sure it was a bot and felt weird asking it outright. Made for an awkward conversation. Once it became clear that I was, in fact, talking to AI, I quickly wrapped it up but came away feeling quite negative about the experience. It's not even that it gave bad responses, but pretending to be a human is a step too far.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#412

Post by mrguyorama »

noirscape wrote: post #268
jordanb wrote: post #155

Earlier quoted context omitted.

Also the product itself is likely to suck. One thing that the tech world has become obsessed with is increasingly non-deterministic products. Products that do what they think what the user wants to do rather than what they actually want to do. They've also fallen in love with changing things for the sake of change. I had a friend buy a Tesla and one thing that ruined the car for him is that the menu would change over…

> The closest vision back then to what we're getting now is the moody ship's computer from hitchhiker's guide. It's not the ship computer, but the door AIs, which had this marketing blurb in the brochure: > All the doors in this spaceship have a cheerful and sunny disposition. It is their pleasure to open for you, and their satisfaction to close again with the knowledge of a job well done. Tellingly, the main charact…

It's somewhat fascinating to me that we are so far out in the weeds of stupidity in the modern era that the only things that were predicted accurately have to come from satire about "Nobody would ever be so stupid as to build or create this"

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#413

Post by fluoridation »

dh2022 wrote: post #293
Aurornis wrote: post #278

Earlier quoted context omitted.

> Piracy is a superior choice. And there it is. Netflix was just an example. There are other services.

Sorry, my post was not clear. Today piracy is a superior choice. The bedt product Netflix offered me was when they shipped DVDs - their selection was immense (on par with Blockbuster). I could have pirated then (I was going once a year to my home country where DVDs were sold on open air markets) but I did no do that because was too much trouble. When Netflix started to be online only I tagged along, and it was OK-ish…

You're arguing an example because it doesn't appeal to you specifically. In other words, you're arguing an example with another example. There's plenty of people who would pay for Netflix and don't because they know they can pirate.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#414

Post by PaulHoule »

thayne wrote: post #378
fckgw wrote: post #324

Earlier quoted context omitted.

What is is about management where they can't see how bad and half-baked these customer service agents are, but the customer can tell INSTANTLY they're AI and just not helpful in the slightest

They care more about short term cost reduction than long term effects of upsetting customers. Even moreso if there is a lack of significant competition, as is often the case for companies doing this, since customers can't just easily switch to something else.

I think it is not cost reduction. AI is not cheap. I think it is mimetic and FOMO driven, they think the press release packed with em dashes will 10x their stock price or something.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#416

Post by xur17 »

BuyMyBitcoins wrote: post #406
jcranmer wrote: post #345

Earlier quoted context omitted.

Oh fucking hell yes, how much I hate that shit. Bring back the "press 5 for XYZ" phone trees, I never have problems getting the systems to understand what I'm trying to indicate there.

I would love to see an app/overlay that displays what each option is during the call. Some system where you don’t have to listen to the whole list of “press x for y”. I have no idea how to go about implementing such a thing, but it would be cool if someone picked up the idea and ran with it.

Android does this fairly well for me - it will list out the options as they are spoken, and you can click on them directly to type the number. I believe (but haven't seen this recently) it will pre-render the options before they are read if it has knowledge of that phone tree.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#417

Post by octaane »

Yeah, no shit. As a non-tech person who has tried to use it for non-tech stuff: Having the compulsively-lying, halluciating POS algorithm that everyone thinks is the second coming of Christ burn an obscene amount of non-renewable energy to create said lies while my company wants us to train it to steal out jobs is kinda something I'm not interested in.

How is training my replacement on a plagiarism machine that is actively putting people (including myself) out of the job while destroying the environment (but whose results are still not as good as a human) in any world a good thing?

There is no boost in productivity for non-tech related stuff. If you need to double-check the output, it is de facto not as productive as a human, since you need to effectively do the work twice.

Also, it adds nothing of value where is is being crammed into everything, and just seems to be a cynical techbro PE driven buzzword play.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#418

Post by Rotdhizon »

Once a negative connotation takes over a word, there's almost no coming back from it. When practically every public implementation of AI is negative, people are going to permanently associate negative thoughts towards it. We saw the saw thing when the prospect of AI came to video game development. People had high hopes that it could really improve things but no, all that was scene was lazy, half baked, terrible implementations of AI in video game development and now the general view of AI in that sphere is automatically hated.

Re: Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

#420

Post by herbst »

victor106 wrote: post #314

>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…

It depends. Sometimes I have really stupid questions and I don't want to read the website, when I know I don't annoy a human when I click "chat" I may use it to ask my stupid question.

But this is a exception most of the time I just try to confuse the AI to get to an actual human faster.

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