How does salesforce have that much to spend? Like they are big, but this is a lot of money.
they are not just big, they are huge
Salesforce to Acquire Fin (formerly Intercom) for $3.6B
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Re: Salesforce to Acquire Fin (formerly Intercom) for $3.6B
#22Re: Salesforce to Acquire Fin (formerly Intercom) for $3.6B
#23The "AI" "agent" "helpdesk" they pivoted into is such a grift. AI agents still does not solve the main issues that makes a person contact support in the first place. How do I know? I was a founder in the space. but good for them that they got salesforce to buy it.
I guess I'll bite, what is this main issue that seemingly everyone but you are able to see?
Re: Salesforce to Acquire Fin (formerly Intercom) for $3.6B
#24Earlier quoted context omitted.
Cursor at 60B is WAY overvalued. At this point you have to assume that anything that gets touched by Elon is hyper driven financial engineering.
> Cursor at 60B is WAY overvalued. You can't possibly mean a glorified editor-shell isn't as valuable as say Nike, Deutsche Bank, Target, Ford or Nintendo?
> You can't possibly mean a glorified editor-shell isn't as valuable as say Nike
That's a glorified feet-shell. So like-for-like?
Re: Salesforce to Acquire Fin (formerly Intercom) for $3.6B
#25Wild, the AI support and bots suck so bad, I've literally lost sales due to them. No matter how much support docs and history you feed them with for context, they just don't cut it. People would rather wait for a real person than go in loops with a wrong/bad support answer...
Re: Salesforce to Acquire Fin (formerly Intercom) for $3.6B
#26Earlier quoted context omitted.
> Cursor at 60B is WAY overvalued. You can't possibly mean a glorified editor-shell isn't as valuable as say Nike, Deutsche Bank, Target, Ford or Nintendo?
> You can't possibly mean a glorified editor-shell isn't as valuable as say Nike That's a glorified feet-shell. So like-for-like?
Say you grabbed a random selection of just 100 million people in the world, then ask them two questions, "Have you heard about Nike?" and "Have you heard about Cursor?", what would you guess the ratio would be like?
Even when you use "Nike the Company" vs "Cursor as a general search term" to compare search history in Google Trends, it's 71/5, so I'm guessing most people would say they've heard about Nike, while probably most never heard about any software program called "Cursor".
Re: Salesforce to Acquire Fin (formerly Intercom) for $3.6B
#27Intercom... well, Fin's announcement: https://www.intercom.com/blog/salesforce-signs-definitive-ag...
Re: Salesforce to Acquire Fin (formerly Intercom) for $3.6B
#28Interesting they agreed to sell after their rebrand to Fin a month ago.
There's increasing competition in the customer support AI agent space: Sierra valued at $15.8 billion, Decagon at $4.5 billion. It looks like Salesforce CEO Marc Benioff is trying to compete directly with Sierra, which was started by his ex-Co-CEO Bret Taylor. Also about preventing independent AI support agents from becoming a control point outside the CRM.
Re: Salesforce to Acquire Fin (formerly Intercom) for $3.6B
#29Good for Intercom. I have to assume that Salesforce will immediately rename this since any brand recognition was already eliminated a month ago.
Re: Salesforce to Acquire Fin (formerly Intercom) for $3.6B
#30Intercom is definitely one of those SaaS that I figured had essentially zero value prop once businesses figured out how to train their own support agents, so congrats to them for exiting before that happens.