Earlier quoted context omitted.
I'm not sure there's anything I dislike more than "the average user" because so much good software has been destroyed because of it.
The actual average user is fine. The problem is most companies seem design for some hypothetical average user, who they hate and/or think is a dumbass.
I'm afraid i have some unfortunate news..
>t. someone who deals with "average users" on a daily basis.