My biggest struggle with this question is that "going bad" sometimes coincides with not just financial incentives, but also more people getting value out of it. For example Spotify gradually shifting from "we make it easy to curate and share playlists" to "we make them for you to use as background music constantly." Sometimes what's bad for the early power user is great for the late adopter, and it's difficult to mak…
I don't have the link in front of me, but someone who used to work at Spotify wrote a really nice reflection about this change through the lens of incorruptible over on LinkedIn. If someone can find it and post it here, that'd be great. If not, I'll try to remember to come back and post it later. I think these changes very rarely have to do with what customers want shifting, but when people say "the market," they are…
Naively of course it seems like investors don't like it when sales go down, so there'd be an extremely tight link between financial market and product market feedback. But I imagine you disagree, that this breaks down easily and creates problems?