> Did you hire a Linux release engineer
That's often a great idea!
But a full time hire? The GP's post implies that wouldn't make business sense for them, as even half a day occasionally on it is too much...
>> So your engineers spend a half day installing that in a VM and debugging it, but the problem is in upstream somewhere. The number of tickets with Linux issues keeps growing and each one is taking more time to debug, all for a number of customers that is so small you can’t justify doing it.
Of course an experienced Linux release engineer can do it faster and more reliably. That's probably the cheaper option. But the business still has to decide their Linux customer or user base is large enough, or strategically worth supporting, to justify the cost however they do it.
For many businesses even fractional Linux support is not justifiable for the small number of Linux users and support requests they're unable to handle. Though I can't imagine that being the case for Anthropic!
(Hint: This is one of the things I consult on, if anyone is looking to pay for quality Linux release engineering and platform testing. I have hundreds of historical and current Linux VMs, multiple architectures old and new (esp. x86, ARM and RISC-V), some of them embedded, fairly deep knowledge of how the kernel and libraries work together, and test harnesses. Also I test some compiled applications for portability across other OSes and architectures, including Windows, MS-DOS, MacOS, BSDs, SunOS, HP-UX, etc. going all the way back to the early Unix lineage.)