Earlier quoted context omitted.
This for maintenance reporting. How do the hell they know if one of your HD has died ? It's not mandatory. And the ssh key added enforces the source IP address of requests.
One way would be to publish a HTTP/JSON API for fetching a specific set of stats from a server given an authorization key, provide a reference implementation, and allow customers to build their own if they're not comfortable with that. Root SSH logins don't seem like a particularly good solution for this problem.
https://en.wikipedia.org/wiki/Simple_Network_Management_Prot...