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Nexus 4 available for purchase again today at 12pm PST

play.google.com

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Re: Nexus 4 available for purchase again today at 12pm PST

#51

Post by georgemcbay »

Dear Google,

You really need to fix your shit when it comes to selling hardware.

Despite being a huge Android/ChromeOS/etc fan, every interaction I've ever had that involved buying hardware (or in some cases, trying to buy hardware and failing) from the Play store was some level of painful ranging from minor annoyance to full-blown disaster.

I get that the Nexus 4 is supply constrained, I really do. In no way do I feel entitled to purchase one at any specific time. Being out of stock is no big deal and I'm normally a very patient person, but your inability to address the issue with any sort of useful public information and your lack of useful human customer support is inexcusable. Apple, Amazon... hell, even Microsoft... all make you look like a bunch of bumbling idiots when it comes to this stuff.

I'm basically done trying until you address the huge problems you have in this area.

Re: Nexus 4 available for purchase again today at 12pm PST

#52

Post by jrajav »

mikeevans wrote: post #39
jrajav wrote: post #25

This is one of the worst shopping experiences I have ever had. I have seen it come in stock several times now, but when I add it to my cart and try to proceed to checkout, I get "Due to high demand, your order could not be processed. Please try again later." This happens every time until eventually I get the dreaded "Oops, we had trouble processing your request. We're working on fixing the issue. Please try again lat…

What I did last time was click to "Proceed" from the cart, even if you get a "Oops, we had trouble processing your request" error and the button is no longer blue. Eventually I was able to order the phone that way, instead of refreshing the page which removes the item from your cart. This might not work this time around, but it's worth a shot.

I'm trying that now, but I think that would only have worked if it came back in stock. I think I had the bad luck to learn of this trick right as it sold out this time. I would be very mildly surprised if they stocked just as poorly this time around.

Re: Nexus 4 available for purchase again today at 12pm PST

#54

Post by binarycheese »

entropy_ wrote: post #37

Has anyone been able to buy this? I've added it cart like 20 times now. Half the times I get an error and it's not added, the other half I get an error when I click "proceed" and then it's automagically removed from my cart. I was there at 12:00 and wasn't able to get it. So I wonder, has anyone actually been able to buy this? Edit: 1hr later, still trying and still failing. I'm gonna give it an hour and then check a…

Nope. I have been there for an hour, still can't buy it.

Re: Nexus 4 available for purchase again today at 12pm PST

#56

Post by binarycheese »

Hannan wrote: post #26
alanpca wrote: post #23

Earlier quoted context omitted.

Cart Updated: The following items have been removed from your cart because they are currently unavailable. Nexus 4 (16GB) AMAZING!

Look on the bright side, at least they told you. Mine just vanished with no explanation. :)

Mine too!

Re: Nexus 4 available for purchase again today at 12pm PST

#58

Post by vijayboyapati »

alanpca wrote: post #40

After today, all Google interviews should start with: "So, how would you implement a shopping cart system?" Amazing that this can be this bad.

Google ought to pause its work on driver-less cars and magic glasses while it learns how to run a 1990's-style online retail store. The Google Play Store experience is shockingly poor.

Re: Nexus 4 available for purchase again today at 12pm PST

#59

Post by rickymm3 »

vpontis wrote: post #28

Was anyone able to buy it? I have being trying to since before 3pm. It just seems totally broken...

i got an 8gb. was around 3:03pmEST.

Went to cart, clicked "Proceed" .. got "too busy" error. Waited a few seconds, clicked again...same error. Waited a few seconds, clicked again, and it worked.

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