I saw this paper the other day - I feel its result may be because the "polite" prompts they have chosen arent very good at putting the ai in the roleplay-space of a valued colleague, more like a sommelier or a high-end shopkeeper.
It disagrees with most other literature on the same topic, which is worth keeping in mind. This one studies gpt4o, an old model now, but a lot of other studies are on even earlier models.
"Can you kindly consider the following problem" not how anyone would actually speak to a valued collegue one considers smart. I've always been a fan of "I came across this and I know you're just the guy for the job" or "since you're an expert in this, reckon you could help me with xyz?" or "I know you tend to be a deep thinker on issues like this, and it clearly needs some brainpower behind it"
the "rude" things are also funny, and clearly not written by english as a first language speakers. This fact alone makes me wonder about the mere 250 prompt sample size