>But even when I talk to people, they forward my questions to AI and send me the AI’s answer. This is the killer issue. It's so profoundly saddenning, it feels like watching an adult being asked a question and calling mom to answer for them. There is something deeply disturbing in it that makes me feel I'm not talking to a self sufficient entity.
If you call a helpdesk agent - they have to query the system to pull up your case.
The UX is a bit different now.
That's it.
Your 'anthropomorphising projectION' here is the issue, not the person using basic tools to help you - as they always have.