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Stripe is friendly to “friendly fraud”

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Re: Stripe is friendly to “friendly fraud”

#161

Post by denkmoon »

Cider9986 wrote: post #98
denkmoon wrote: post #68

Earlier quoted context omitted.

Have you ever actually used crypto to buy something? The transaction fees are exorbitant and prohibitive, and it's slow as balls.

Yes, all the time. I usually pay a 1 cent fee and the transaction goes through in seconds. Not sure what you're talking about. I can send you some if you want to try it out, just drop an address(for a wallet I recommend cakewallet, but any popular open source wallet works). I'm talking about Monero specifically, but your reply makes no sense because there are cryptos that have 0 transaction fee and instant confirmait…

Yeah, monero has low transaction fees. And is a pain in the ass to get, even more so in significant quantity or at a good exchange rate. You pay a significant premium for the privacy. So just different types of fees. Monero is also far from instant in my experience.

I too have plenty of purchasing experience with crypto and I wouldn’t advocate for it for any legal transaction.

Re: Stripe is friendly to “friendly fraud”

#162

Post by Schiendelman »

cherioo wrote: post #135
cortesoft wrote: post #113

Earlier quoted context omitted.

I feel like companies should do a better job of naming their payment entity something that a customer can know when they see it.

It’s 2026, why can’t credit card and merchant figure out a way to transmit order summary URL as part of credit card transactions so I don’t need to match up transactions by amount??

They absolutely can. They just don't bother.

Re: Stripe is friendly to “friendly fraud”

#164

Post by ro_sharp »

All of these may result in you bringing in less $ overall, so it really depends on how much each fraud case costs you, but you could (off the top of my head): - Enable always checking CVV - Require 3DS - Ban a card after N disputes - Ban an email/other identifier after N disputes - Ban certain payment methods, banks etc - Add a visible or invisible captcha to fight automated abuse/card testing

I suspect Stripe walks a fine line where they want to help you prevent fraud, but they also want to avoid vendors complaining to them that their customers can’t pay.

Context: I worked on a payments team for a short while.

Re: Stripe is friendly to “friendly fraud”

#165

Post by csomar »

tl;dr: stripe doesn't provide protection until you buy Radar (a separate product which should have been part of the stripe offering but uh...). So the incentive is to let stripe customers burn in charge backs so that they buy radar.

Re: Stripe is friendly to “friendly fraud”

#166

Post by joxdosba »

esseph wrote: post #66
shash7 wrote: post #63

Earlier quoted context omitted.

I've got 13 chargebacks over the last 4 years for my biz. Out of these, 10 came from US based cards. The other 3 came from Australia(my country). Be careful when taking verbatim advice from internet strangers.

Just because the card is US-based doesn't mean the user is.

If the cardholder is doing chargebacks on an US-based card, they cardholder is probably US-based.

Not very easy to do with prepaid cards AFAIU.

Re: Stripe is friendly to “friendly fraud”

#167

Post by omnimus »

vbezhenar wrote: post #93
shash7 wrote: post #63

Earlier quoted context omitted.

I've got 13 chargebacks over the last 4 years for my biz. Out of these, 10 came from US based cards. The other 3 came from Australia(my country). Be careful when taking verbatim advice from internet strangers.

I live in Kazakhstan (I assume that's one country nobody heard of and would disable in their dashboard) and my bank doesn't even have any UI for chargebacks, nor I ever heard about anyone doing chargebacks. They even explicitly warn me sometimes that I assume all responsibility for that payment. I guess I can go through some process, it's VISA after all, but it's definitely not something I can do easily.

Yeah it's not a thing available to customers outside of western countries. Even in eastern europe countries a chargeback means making a lengthy complaint with the bank and if they decide to trust you then they make chargeback.

So nobody really knows about it.

When i started selling digital download content. Some people will buy, download and instantly charge back.

Re: Stripe is friendly to “friendly fraud”

#168

Post by omnimus »

lelanthran wrote: post #158
m463 wrote: post #106

Earlier quoted context omitted.

I had a friend with the apple card, and there were fraudulent charges on her card before she even used it. I think that caused her to over-scrutinize things. But (years) later I saw her using apple pay. She had charges she didn't recognize and would immediately flag them. Thing is, I couldn't help but think they might have been real charges with weirdly named companies on the transaction.

> She had charges she didn't recognize and would immediately flag them. Thing is, I couldn't help but think they might have been real charges with weirdly named companies on the transaction. That's completely the companies fault. If you give a transaction a reference that the customer will not recognise, that's on you!

I don't think that argument would work in court.

Re: Stripe is friendly to “friendly fraud”

#169

Post by shric »

t-3 wrote: post #140
cortesoft wrote: post #113

Earlier quoted context omitted.

I feel like companies should do a better job of naming their payment entity something that a customer can know when they see it.

It's not really helpful if I recognize the name when the gas station doesn't put the charges on my card until Friday when I bought stuff there on Tuesday. Then I'm just confused and have to analyze my whole purchase history.

In what backward place does this happen? It shows up the second I pay here (Australia)

Re: Stripe is friendly to “friendly fraud”

#170

Post by phoronixrly »

bellowsgulch wrote: post #131
hosteur wrote: post #125

Earlier quoted context omitted.

Why do you not want to name them?

It makes the conversation turn into an electromagnet for racists. You can’t ignore the stereotypes, but you can let people figure it out themselves. You don’t have to say it when it’s already obvious.

Your comment is extra funny as OP mentioned the customer was Canadian. Have you considered trying to avoid stereotypes?
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