71–80 of 258 posts
My suggestion is to just ban specific regions or countries and you can cut 80% of this fraud. I'm not going to name those countries outright but you should never ever be launching globally until you have these safeguards in place. Once you are known to be vulnerable to a certain scheme, it quickly becomes known in that region/country. Again and again I'm reminded why high trust societies remain high trust and why low…
> I'm not going to name those countries outright Why?
My suggestion is to just ban specific regions or countries and you can cut 80% of this fraud. I'm not going to name those countries outright but you should never ever be launching globally until you have these safeguards in place. Once you are known to be vulnerable to a certain scheme, it quickly becomes known in that region/country. Again and again I'm reminded why high trust societies remain high trust and why low…
[flagged]
Earlier quoted context omitted.
If your card is actually stolen then you should have the card number changed to prevent additional fraud and then the disputes would be against the old card number rather than the new one, right?
If your card is stolen you should, but not necessarily if you fall for a Facebook ad that ships you a pile of rocks or a paper photo of the product you thought you bought.
Earlier quoted context omitted.
I've got 13 chargebacks over the last 4 years for my biz. Out of these, 10 came from US based cards. The other 3 came from Australia(my country). Be careful when taking verbatim advice from internet strangers.
Just because the card is US-based doesn't mean the user is.
My suggestion is to just ban specific regions or countries and you can cut 80% of this fraud. I'm not going to name those countries outright but you should never ever be launching globally until you have these safeguards in place. Once you are known to be vulnerable to a certain scheme, it quickly becomes known in that region/country. Again and again I'm reminded why high trust societies remain high trust and why low…
I've got 13 chargebacks over the last 4 years for my biz. Out of these, 10 came from US based cards. The other 3 came from Australia(my country). Be careful when taking verbatim advice from internet strangers.
One chargeback a quarter is a lot, depending.
My suggestion is to just ban specific regions or countries and you can cut 80% of this fraud. I'm not going to name those countries outright but you should never ever be launching globally until you have these safeguards in place. Once you are known to be vulnerable to a certain scheme, it quickly becomes known in that region/country. Again and again I'm reminded why high trust societies remain high trust and why low…
The US and I imagine Canada are known for the ease of chargebacks.
My experience in Europe is that it's a very tough process to even initiate (as a consumer)
Signifyd (company) solves this issue.
how so?
They have a comprehensive customer ID system and let you adjust desired risk levels for various forms of fraud.
Epic username btw lol
The customer screwed you over, and then their bank did too. Stripe didn't. I'm not sure why Stripe is getting blamed in the title and the article. Yeah, maybe Stripe could do more without Radar, but I imagine it could also be fraught if Stripe was in the business of blocking customers from their entire network based on one vendor's complaint. Obviously a lot could go wrong with such an approach.
That was the point I tried to make with my blog post. And yes, if it was too easy for merchants to block consumers, that won't be fair either. But surely there's a middle ground here.
Stripe very explicitly told me that they don't do anything with such reports. It's simply ignored.
This is just fraud. "Friendly fraud" is accidental or with the correct intentions – such as the customer not recognising the charge and charging back.