61–70 of 151 posts
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Just happens that these very-lesser-paid workers are usually Indian, Filipino and Moroccan, I guess. And if a company goes this route, they're most likely significantly cutting costs at the expense of the provided service
Over the last month I contacted Support for the first time in many years. This was for a question about how billing works. It went like this; 1. Case created. 2. Unassigned for seven days. 3. Open real-time chat, talk for 25 or so minutes where I guide a first-line Indian chap who plainly doesn't know about the subject in hand and who is as we talk reading the AWS docs I've already read. At the end, just as I couldn'…
Even Stripe - once legendary for the quality of its support - has apparently given up now. I had to deal with it recently over a case where the merchant was seeing an unexpected change in the way it was collecting payments and the AI bot was worse than useless - it actively suggested incorrect explanations and resulted in several days of trying to change the wrong things while the problem persisted.
For my own businesses we give this issue a heavy weight when choosing which services to use. We have even seriously considered moving existing integrations to different services over this one issue recently. If we're integrating with a service then we want to know there's a real person who can actually help if we have questions or anything goes wrong. Failing to provide that because it's cheaper to push everyone through the AI bot is a statement of intent about how much you value your customers.
I used to see AI generated images with lots of unintelligible writing or misspelled words in slides, but the speaker left them in anyway. “Good enough” is not customer obsession. This enforced adoption of immature GenAI reminds me of Milo Minderbinder trying to make people eat cotton in Catch 22 , because he had inadvertently obtained a huge amount of it.
I still don't have an explanation why people are doing this. Is it part of leadership training? Or do presenters have their own theory that including this stuff makes the presentation more memorable and enjoyable?
I think a key goal of senior management at any big company in the last 6 months is to make rank and file fungible or obsolete. It’s one big experiment. There are precedents like the Industrial Revolution. Things get worse for the workers for a generation or so.
> There are precedents like the Industrial Revolution. Things get worse for the workers for a generation or so. And things only got better post-Industrial Revolution when labor organized and forced the issue. There's no guarantee that will work again if labor has reduced leverage due to AI reducing their value. I think in one way or another this all works itself out, but I'm not convinced it won't be a very painful (…
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> There are precedents like the Industrial Revolution. Things get worse for the workers for a generation or so. And things only got better post-Industrial Revolution when labor organized and forced the issue. There's no guarantee that will work again if labor has reduced leverage due to AI reducing their value. I think in one way or another this all works itself out, but I'm not convinced it won't be a very painful (…
The actual Industrial Revolution labor wars happened because workers were being maimed, killed, and disposed of with zero legal recourse. The Ludlow Massacre in 1914 ended with the Colorado National Guard machine-gunning a tent colony and burning women and children alive. The Battle of Blair Mountain in 1921 had the United States Army bombing American coal miners from biplanes. Pinkertons routinely shot organizers. T…
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westerners are loaded with the context that much work is outsourced to india for profit purposes. is indian a race? if it isnt a race, why are you making this about race?
I also joined in 2022, and it aligns so much with my experience. Good manager that moves on, then a gradual erosion of "insist in the highest standards" towards a dreaded "good enough", GenAI only accelerated it IMO.
I’ve been hearing Amazon is going to run out of bodies for years now and yet they keep chugging along.
It has become extremely difficult to hire at any level, we have had an open position on my team for a senior data scientist for a year and a half now, with barely any candidate applying, and none of them being competent.
Similarly the average level of new employees has dropped dramatically. The famous "hiring bar" is now below ground.