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Intuit to lay off over 3k employees to refocus on AI

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Re: Intuit to lay off over 3k employees to refocus on AI

#81

Earlier quoted context omitted.

To be honest I'm kinda sceptical that they will be paying fines for you.

Software licenses usually explicitly disclaim all financial damages. I assume Intuit does too (I don't use Turbotax myself).

Intuit actually will indemnify any penalties in case of filing errors on their part.

Re: Intuit to lay off over 3k employees to refocus on AI

#82

This was the last year for me and my wife to use Turbo Tax, it's been ok for 15 years but I know AI will do it all for us next year, for free. Gemini was very helpful with questions and some skills building this year, I should have tried more. N ext year I'll basically feed in my W2, 1099s, fidelity forms, insurance, maybe 20-30 documents, and ask for my completed 1040 and related forms. The LLMs already have the dat…

I’d be quite careful, giving it your financial information.

I have a friend that uses ChatGPT for medical advice, so it has a lot of very personal information. He asked it if he could trust it with his financial information, and it told him no.

I’ve used a (human) CPA for over a decade. Been well worth it. He easily earns his fees back.

Re: Intuit to lay off over 3k employees to refocus on AI

#83
post #72

Earlier quoted context omitted.

I agree. I just mean, you can pretty well know today's state , at least hypothetically. But you better be watching tomorrow's legal news to see if anything important changed.

Someone has to be in the news first, and then you learn about it. To that someone, the change you see in tomorrow's legal news is today, was yesterday. It's more a gamble than you think, you just don't feel it until it bites you.

FWIW, we're in complete agreement. I stand by mt original statement that these things are nearly impossible for a layperson to be competent in. It's hard enough for people who do it every day for a living. An equivalent would be non-techies saying "I'm not going to pay a software engineer. Just tell the computer what you want it to do!" And that might sound reasonable to other non-techies, while you and I roll our eyes and laugh. I'm sure CPAs and tax attorneys and the like think the same when they hear engineers talk about filing their own non-trivial taxes.

Re: Intuit to lay off over 3k employees to refocus on AI

#84

Why are other outlets quoting the CEO as having said that the layoffs have "nothing to do with AI"? Is TC distinguishing between using AI versus building AI products? > "None of it had to do with AI," Goodarzi told CNBC's Jim Cramer on "Mad Money." "Everything was about how do we become more effective." https://www.cnbc.com/2026/05/20/intuit-ceo-says-companys-17p...

> "Everything was about how do we become more effective at extracting profits from this business." FTFGoodarzi

They're laying people off to focus more on lobbying.

Re: Intuit to lay off over 3k employees to refocus on AI

#85

Gemini and GPT did my (non-trivial) taxes this year. They're going to be laying off way more than 3k people.

How does this work, concretely? Do you just upload your W2/1099s/etc and prompt it to "do my taxes"? I imagine it's not that easy, but filing my (trivial) taxes with any of the well known tax prep services is easy enough that the LLM version can't get very much more complex than "do my taxes" and still be an improvement.

Re: Intuit to lay off over 3k employees to refocus on AI

#86
Interesting article and an accelerating trend that will continue for some time in the tech industry. The challenge and the opportunity will be for legacy companies to ensure their legacy stack is well mapped to the newfound AI capabilities. My biggest fear is human laziness - AI coding is good for the most part and will get many times better over the next few months - BUT IT'LL NOT BE PERFECT. Overloaded employees are likely to get lazy and ship features cheaper and faster without checking - this will lead to small businesses being hit for no fault of their own. Anyway - short term share price gains beckon.

Re: Intuit to lay off over 3k employees to refocus on AI

#88
post #32

I'm a happy TurboTax customer for over 25 years. The standard workflow of TurboTax hasn't changed much. You go through a work flow filling out forms. I don't use any of the OCR and little of the importing. I'm happy to type in numbers from forms myself. So normally I wouldn't have any use for AI, but they added it anyway. This year I asked it a couple of "Why" and "What If" questions, and it was actually useful. If i…

I've been using it out of laziness because I know it will import the previous year. But it is pretty buggy and getting worse, they clearly want you to move off the desktop software. If you look at the actual generated tax forms, there's a lot of extra pomp around filling out some pretty trivial forms and worksheets. If they cut the desktop software I think I will just move to something like https://www.freetaxusa.com…

Disclaimer that years ago, I was impressed at how slick the TurboTax website was.

So I'm surprised they even still have a desktop version (...presumably not just some electron wrapper). And given how it works, I'd guess most of your data isn't staying local for much of this.

Re: Intuit to lay off over 3k employees to refocus on AI

#89
post #44
post #32

Earlier quoted context omitted.

I've been using it out of laziness because I know it will import the previous year. But it is pretty buggy and getting worse, they clearly want you to move off the desktop software. If you look at the actual generated tax forms, there's a lot of extra pomp around filling out some pretty trivial forms and worksheets. If they cut the desktop software I think I will just move to something like https://www.freetaxusa.com…

I was forced to use their shitty desktop version inside a Windows VM because I don't have any Windows or Mac machines, and the web version doesn't support married filing federal jointly and state separately. Their desktop version seems like a webapp embedded inside browser frame; I don't understand why they can't make it available on the web.

Same for domestic partners. They push you into their desktop version for some reason, but the desktop version is a buggy pile of trash. I wasn't able to use it at all even on a windows machine. To their credit, they did refund the software without too much of a hassle (I expected a giant fight).

Re: Intuit to lay off over 3k employees to refocus on AI

#90

I'm a happy TurboTax customer for over 25 years. The standard workflow of TurboTax hasn't changed much. You go through a work flow filling out forms. I don't use any of the OCR and little of the importing. I'm happy to type in numbers from forms myself. So normally I wouldn't have any use for AI, but they added it anyway. This year I asked it a couple of "Why" and "What If" questions, and it was actually useful. If i…

Your experience is way different from mine. I had some very basic "double check" type questions about my very straightforward taxes I threw at the bot because it was handy and it didn't seem to know that it was even related to taxes or tax software and literally directed me to seek out someone who might know about taxes. I then asked it about the weather and it was able to talk freely about that, just seems like they…

This is so bad, it's funny. But I'd expect no less from Intuit.
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