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Intuit to lay off over 3k employees to refocus on AI

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Re: Intuit to lay off over 3k employees to refocus on AI

#71

Why are other outlets quoting the CEO as having said that the layoffs have "nothing to do with AI"? Is TC distinguishing between using AI versus building AI products? > "None of it had to do with AI," Goodarzi told CNBC's Jim Cramer on "Mad Money." "Everything was about how do we become more effective." https://www.cnbc.com/2026/05/20/intuit-ceo-says-companys-17p...

> "Everything was about how do we become more effective at extracting profits from this business."

FTFGoodarzi

Re: Intuit to lay off over 3k employees to refocus on AI

#72

Earlier quoted context omitted.

> except that the entire law isn't defined in one place > These things are knowable There are absolutely undefined, unknowable areas of law that are waiting on future SCOTUS decisions to be defined. Heck, we can’t even rely on past SCOTUS decisions. Even in extremely well-defined law like whether LEO’s have valid PC to search someone during a traffic stop, two different judges in the same district will disagree and a…

I agree. I just mean, you can pretty well know today's state , at least hypothetically. But you better be watching tomorrow's legal news to see if anything important changed.

Someone has to be in the news first, and then you learn about it. To that someone, the change you see in tomorrow's legal news is today, was yesterday. It's more a gamble than you think, you just don't feel it until it bites you.

Re: Intuit to lay off over 3k employees to refocus on AI

#73
I used to be a pretty happy TurboTax user due to all the automatic handlers/connectors.

This year I leaned fully into LLMs and had Claude build everything from scratch then used the Gemini & Chatgpt to check. While it took time to get all the marking just right, it was, relatively speaking, pretty easy since I downloaded the previous years to start as the basis which allowed for multi-year customization and back testing.

Guess I'm not using Turbotax anymore.

Re: Intuit to lay off over 3k employees to refocus on AI

#74

I'm a happy TurboTax customer for over 25 years. The standard workflow of TurboTax hasn't changed much. You go through a work flow filling out forms. I don't use any of the OCR and little of the importing. I'm happy to type in numbers from forms myself. So normally I wouldn't have any use for AI, but they added it anyway. This year I asked it a couple of "Why" and "What If" questions, and it was actually useful. If i…

Why pay for tax software? What's wrong with the free tax submission website?

most are limited to a simple 1040

Re: Intuit to lay off over 3k employees to refocus on AI

#75

I'm a happy TurboTax customer for over 25 years. The standard workflow of TurboTax hasn't changed much. You go through a work flow filling out forms. I don't use any of the OCR and little of the importing. I'm happy to type in numbers from forms myself. So normally I wouldn't have any use for AI, but they added it anyway. This year I asked it a couple of "Why" and "What If" questions, and it was actually useful. If i…

> I'm a happy TurboTax customer for over 25 years. I've been using TurboTax for about 20 years now and I am not happy. I hate it with a passion, it has more dark patterns than even LinkedIn and with my basic W-2 tax return with HDHP I managed to hit all their 'know issues' 4 years in a row. They of course offered me to upgrade several times during the 'work flow' to make up for it. I loathe the existence of Intuit an…

I just file late every year and there are never any upgrades.

Re: Intuit to lay off over 3k employees to refocus on AI

#76
post #52
post #9

Earlier quoted context omitted.

Ultimately, taxes is just filling out a spreadsheet and doing basic math... but the hard part of taxes is understanding how to fill out that spreadsheet correctly. Doing that requires answering several questions that many tax filers may simply not have the background to understand--I'm always struck whenever answering the question about "do you need to correct your W-2?" is how would I know when the answer is "yes."…

tbf doing taxes is way more than copy from W2; paste into 1040. There are tax credits. Tax incentives. 1099 income (which a lot of people receive!). Loopholes. So many loopholes. As far as I understand it, a lot of this guidance can be/has been automated programmatically. I can see how LLMs can become useful for niche scenarios if you feed it *a LOT* of data as they become more accurate.

There are actually very few "loopholes" available to individuals.

What most accountants call "loopholes" are actually just misunderstandings of the tax rules (e.g., the home office deduction, home business expense deductions, hiring family members being some of the biggest), and their clients usually end up paying penalties the IRS if they get audited.

Re: Intuit to lay off over 3k employees to refocus on AI

#77

Earlier quoted context omitted.

To be honest I'm kinda sceptical that they will be paying fines for you.

Software licenses usually explicitly disclaim all financial damages. I assume Intuit does too (I don't use Turbotax myself).

If an LLM hallucinates your income or deductions, the IRS is not going to go after the LLM, it's going to go after the taxpayer. I can't believe what I'm seeing in some of these replies. Making a mistake on your taxes is at best, a stressful letter from the IRS, and at worse, prison time. Place your trust appropriately.

Re: Intuit to lay off over 3k employees to refocus on AI

#80

This was the last year for me and my wife to use Turbo Tax, it's been ok for 15 years but I know AI will do it all for us next year, for free. Gemini was very helpful with questions and some skills building this year, I should have tried more. N ext year I'll basically feed in my W2, 1099s, fidelity forms, insurance, maybe 20-30 documents, and ask for my completed 1040 and related forms. The LLMs already have the dat…

Be sure to give it your bank account details and pin number too, so it can fill out that section of the 1040.
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