The Whole Anthropic Kerfuffle
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The Whole Anthropic Kerfuffle
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Re: The Whole Anthropic Kerfuffle
#2> At Anthropic, we build AI to serve humanity’s long-term well-being.
If Anthropic actually cared about humans, they would have the best customer support (staffed by humans, for humans) and communications team (again, staffed by humans, for humans).
As both of these are actually on par with Silicon Valley standards (between medicore and atrociously bad), Anthropic cannot and should not be trusted with anything to do with AI, because whatever they do will not benefit humanity.
Re: The Whole Anthropic Kerfuffle
#3Re: The Whole Anthropic Kerfuffle
#4Find it surprising that there are people still under the delusion that they have an audience of humans on twitter worth speaking to
Re: The Whole Anthropic Kerfuffle
#5Find it surprising that there are people still under the delusion that they have an audience of humans on twitter worth speaking to
You think a bot cross-posted this tweet to HN?
Re: The Whole Anthropic Kerfuffle
#6> At Anthropic, we build AI to serve humanity’s long-term well-being. If Anthropic actually cared about humans, they would have the best customer support (staffed by humans, for humans) and communications team (again, staffed by humans, for humans). As both of these are actually on par with Silicon Valley standards (between medicore and atrociously bad), Anthropic cannot and should not be trusted with anything to do…
> If Anthropic actually cared about humans, they would have the best customer support (staffed by humans, for humans)
I know Anthropic support is slow from firsthand experience, but it has to be pretty difficult to scale support 10-80x per year. And even more so when you have a long-tail of very low revenue usage in the form of $20/month subscriptions.
Re: The Whole Anthropic Kerfuffle
#7> At Anthropic, we build AI to serve humanity’s long-term well-being. If Anthropic actually cared about humans, they would have the best customer support (staffed by humans, for humans) and communications team (again, staffed by humans, for humans). As both of these are actually on par with Silicon Valley standards (between medicore and atrociously bad), Anthropic cannot and should not be trusted with anything to do…
How would you staff a support line for a product with a billion users?
Re: The Whole Anthropic Kerfuffle
#8> At Anthropic, we build AI to serve humanity’s long-term well-being. If Anthropic actually cared about humans, they would have the best customer support (staffed by humans, for humans) and communications team (again, staffed by humans, for humans). As both of these are actually on par with Silicon Valley standards (between medicore and atrociously bad), Anthropic cannot and should not be trusted with anything to do…
How would you staff a support line for a product with a billion users?
I mean, the simplistic answer is that if a billion people are paying you, you should be able to hire a proportional number of support staff, because you're getting additional revenue from each customer.
I can imagine scaling may be difficult, but that should be a temporary problem.
Re: The Whole Anthropic Kerfuffle
#9> At Anthropic, we build AI to serve humanity’s long-term well-being. If Anthropic actually cared about humans, they would have the best customer support (staffed by humans, for humans) and communications team (again, staffed by humans, for humans). As both of these are actually on par with Silicon Valley standards (between medicore and atrociously bad), Anthropic cannot and should not be trusted with anything to do…
How would you staff a support line for a product with a billion users?
Does Anthropic have a billion users?
Re: The Whole Anthropic Kerfuffle
#10> At Anthropic, we build AI to serve humanity’s long-term well-being. If Anthropic actually cared about humans, they would have the best customer support (staffed by humans, for humans) and communications team (again, staffed by humans, for humans). As both of these are actually on par with Silicon Valley standards (between medicore and atrociously bad), Anthropic cannot and should not be trusted with anything to do…
How would you staff a support line for a product with a billion users?
Imagine if they had access to a good AI! They don't even have a bot support.