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Apple Broke My iPhone, and Their Policies Prevent Them from Fixing It

anderson-net.com

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Re: Apple Broke My iPhone, and Their Policies Prevent Them from Fixing It

#3
Apple also willingly blocks Facetime over 3G and tethering at the carrier's request (on a per-account basis) so that the carriers can upsell you.

It really pisses me off that Apple is actively assisting the carriers in screwing me out of using the data that I'm already paying for.

If I've paid the carrier for x GB, I should be able to use that for Facetime, wifi tethering, or whatever the hell else my phone is capable of.

Because it's so rare for Apple to fuck their customers like this, it's extra jarring when it actually happens.

Re: Apple Broke My iPhone, and Their Policies Prevent Them from Fixing It

#5
it will boil down to corporate principles/culture that Apple has. It has to decide how much max resources it can dedicate to handling a small subset of affected user VS. potential media backlash that could be triggered if some of these 'minority' users are influential.

Re: Apple Broke My iPhone, and Their Policies Prevent Them from Fixing It

#6
post #4

Why can't Straight Talk just push the correct APN settings when connected to the network?

Because APNs don't work that way. There's no "standard" way of doing that. It's not like over-the-air PRL updates on CDMA2K networks. On iPhone specifically, there's only one way of pushing APNs to the phone, and that is if the carrier has a carrier profile. If they wanted to have their own official, Apple-signed carrier profile on iOS, they'd have to play by Apple's rules, which presumably means becoming a contracted iPhone reseller.

Since Straight Talk rides the AT&T network and all of their SIM cards bear the AT&T IIN, there are some additional technical hurdles, some of which are discussed and fleshed out here: http://forums.macrumors.com/showthread.php?p=16266984#post16...

Ideally, APNs would just be another value that the SIM card could carry. But I guess since packetized data over GSM predates the SIM card standard, we're stuck with this need to program them directly into the phone.

Re: Apple Broke My iPhone, and Their Policies Prevent Them from Fixing It

#9
post #3

Apple also willingly blocks Facetime over 3G and tethering at the carrier's request (on a per-account basis) so that the carriers can upsell you. It really pisses me off that Apple is actively assisting the carriers in screwing me out of using the data that I'm already paying for. If I've paid the carrier for x GB, I should be able to use that for Facetime, wifi tethering, or whatever the hell else my phone is capabl…

I've never understood Apple's willingness to bend over for carriers. Its always seemed to me that they've tried hard to foster an image of a company that exists to serve the customer as best they can (though, sometimes they think they know best.)

It would seem to me that Apple would have the upper-hand in these negotiations. The carriers, at this point, need the iPhone. AT&T, and Verizon simply couldn't afford to not offer the iPhone anymore and expect customer retention/satisfaction. Why doesn't Apple throw their weight around and go to bat for the customer?

Is this some relic of a contractual obligation with AT&T? What part of this story am I missing?

Re: Apple Broke My iPhone, and Their Policies Prevent Them from Fixing It

#10
post #4

Why can't Straight Talk just push the correct APN settings when connected to the network?

This is also a problem with Simple Mobile (a MVNO that I'm trying out with a carrier and development unlocked AT&T Branded HTC Titan). Repeatedly, it will default to T-Mobile or AT&T APN and Cell settings, causing me to lose cell service and internet access. Oddly enough, when they've switched settings and cell/internet is supposedly down, I will get MMS messages. There is no way to set the settings correctly and lock them down from an end user perspective. It's pretty much a wash when it comes to service since there aren't enough T-Mobile towers where I'm at, and after the amount I've already paid for is up, I'm switching to Straight Talk to give them a shot.
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