I run a niche creative community, and we outlawed AI-generated content in 2022 as it was easy to see how corrosive it would be to the community. It hasn't been easy. We ban fake AI accounts daily and shrug off around 600 AI content creator accounts monthly. It's a lot of work, extra work that wasn't needed before AI content came around, and of course, that is an extra cost. I fear losing the battle.
I always find the most difficult is to deal with users who are not actively breaking any rules but are toxic and hurting the conversation. Given your experience, what's your take on handling this?
The hard part is figuring out when to apply rules leniently or strictly. For example, I think users should always be warned, then given shorter bans, before a long or perma ban (unless they break an obvious egregious rule, or they’re a suspected alt of a banned user). At the same time, you do need to kick out persistent rules lawyerers or they’ll drive away good users.
Moderators shape their community. Hacker News is decent (compared to what it could be) because of dang and tomhow. Many communities (especially on Reddit) have become echo chambers, mainly because the mods are too happy to ban people for unspoken and/or vague rules.