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Red Squares – GitHub outages as contributions

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91–100 of 175 posts

Re: Red Squares – GitHub outages as contributions

#92

Contrast between official [0] and third party status pages [1] is huge. How their terms of service for SLA are legal if they are so different from real world usage of their product? I really like GitHub and their services but every time when it’s broken and their status page is green something screams inside me. [0] https://www.githubstatus.com/ [1] https://mrshu.github.io/github-statuses/

Their terms of service are legal because their terms of service require YOU, the CUSTOMER, to track their availability against the agreed upon SLA and to pursue credits when they break their SLA.

At a recent gig we experienced many, many GitHub outages that were not tracked on their status page, and we kept a log (i.e. just search in slack). After our business people argued with our account executives at GitHub we got hundreds of dollars of credits.

Then the business peopled complained because hundreds of dollars of credits is not worth their time. And so GitHub continues to have terrible uptime and nothing is done about it.

Re: Red Squares – GitHub outages as contributions

#93

Every time one of these vibe coded meme sites gets posted there’re endless comments about how it’s not actually because of load, the GitHub team is shit, their tech stack is shit, Microsoft is shit, Azure is shit, etc. Just compare the GitHub status page for public GitHub vs the enterprise cloud pages. Enterprise has much better numbers and I’ve personally can’t remember the last time there was an outage that prevent…

I think 2 things may be combined here. 'GitHub Enterprise Server' is hosted on your own resources, not their cloud. It makes sense that it wouldn't have the same downtime as their cloud, but that's hardly relevant. 'GitHub Enterprise Cloud' is their offering hosted on their own resources and what I suspect most enterprise customers use. It's what I at $extremelylargecompany use. It follows the same uptime/downtime as…

No if you use GitHub Enterprise Cloud with data residency then you are on separate infrastructure. Here is the status page for the US enterprise cloud data residency https://us.githubstatus.com/posts/dashboard (which funny enough is reporting an issue atm).

You can tell if you are on the github enterprise with data residency because you will access github at a GHE.com domain rather than github.com. It definitely has better uptime than the public cloud but is not without its own issues.

Re: Red Squares – GitHub outages as contributions

#94
post #9

Weekends are the untapped frontier. Still room to scale.

yup! When i did an analysis last month, GitHub is up 89.3% on weekdays and 96.5% on weekends. Incidents touch 62% of weekdays and 11% of weekends. Claude shows the same pattern: 92.5% weekday, 97.8% weekend. Tuesday through Thursday is the danger zone. Sunday is practically a different service. https://www.aakash.io/tech-chase/github-and-claude-are-down-...

I had an occasion recently where I was working a lot of late nights/early mornings with AI use. And I'd be getting these instant, beautiful responses, and then, as soon as the sun started coming in the windows, it would take longer and fail more, and by the time the clock struck 9 AM, every LLM had turned back into a pumpkin.

Re: Red Squares – GitHub outages as contributions

#97

Every time one of these vibe coded meme sites gets posted there’re endless comments about how it’s not actually because of load, the GitHub team is shit, their tech stack is shit, Microsoft is shit, Azure is shit, etc. Just compare the GitHub status page for public GitHub vs the enterprise cloud pages. Enterprise has much better numbers and I’ve personally can’t remember the last time there was an outage that prevent…

It's easy to forget GitHub isn't just one thing.

It's a collection of many things. Some of us use a few things, some of us use lots of things.

I, for one, am mostly happy with GitHub and have been for the last 18 years I've been using it.

That said, GitHub Actions and Container Reg have been a bit... unreliable. This isn't to say all of GitHub is unreliable... just that these relatively new additions in GitHub's nearly 20 year history are a bit s** when it comes to uptime. I hope they can figure it out. :)

Re: Red Squares – GitHub outages as contributions

#98

Contrast between official [0] and third party status pages [1] is huge. How their terms of service for SLA are legal if they are so different from real world usage of their product? I really like GitHub and their services but every time when it’s broken and their status page is green something screams inside me. [0] https://www.githubstatus.com/ [1] https://mrshu.github.io/github-statuses/

Funnily enough, yesterday, when things were breaking, a coworker linked to the mrshu one, and it showed all green while the official showed issues with actions.

Re: Red Squares – GitHub outages as contributions

#99

Every time one of these vibe coded meme sites gets posted there’re endless comments about how it’s not actually because of load, the GitHub team is shit, their tech stack is shit, Microsoft is shit, Azure is shit, etc. Just compare the GitHub status page for public GitHub vs the enterprise cloud pages. Enterprise has much better numbers and I’ve personally can’t remember the last time there was an outage that prevent…

> If the problems didn’t revolve around load

GitHub is not a mom&pop operation.

I expect the $3T company to handle the load, or at least place a prominent "only for hobby use" warning on top.

Re: Red Squares – GitHub outages as contributions

#100
post #93

Earlier quoted context omitted.

I think 2 things may be combined here. 'GitHub Enterprise Server' is hosted on your own resources, not their cloud. It makes sense that it wouldn't have the same downtime as their cloud, but that's hardly relevant. 'GitHub Enterprise Cloud' is their offering hosted on their own resources and what I suspect most enterprise customers use. It's what I at $extremelylargecompany use. It follows the same uptime/downtime as…

No if you use GitHub Enterprise Cloud with data residency then you are on separate infrastructure. Here is the status page for the US enterprise cloud data residency https://us.githubstatus.com/posts/dashboard (which funny enough is reporting an issue atm). You can tell if you are on the github enterprise with data residency because you will access github at a GHE.com domain rather than github.com. It definitely has…

It's still on Azure tho, so subject to Azures underlying problems....
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