Why most product tours get skipped
productonboarding.com
Why most product tours get skipped
1–10 of 185 posts
Re: Why most product tours get skipped
#2This isn't that hard. Most of the time, the "changes" are useless UI Slop: "we've moved notifications to this TOTALLY BETTER OTHER SPOT IN THE SCREEN that one of our designers snuck a commit in with and nobody wanted to argue about it, because the last time it just came down to differing opinions. Its not really better but it's different!"
And the other reason is because most users probably have day jobs and need to get something done.
Re: Why most product tours get skipped
#3GTFO of my face with product tours.
Atlassian is particularly enraging, especially if you're dealing with setting up "new" accounts. I've worked with your shitware for a decade now, I know how it works, DO NOT FORCE ME TO MAKE TEN CLICKS TO GET RID OF A FUCKING INTRO.
Rather, invest your time into a good, logical UI and, most importantly, good AND CURRENT documentation.
Re: Why most product tours get skipped
#4This isn't that hard. Most of the time, the "changes" are useless UI Slop: "we've moved notifications to this TOTALLY BETTER OTHER SPOT IN THE SCREEN that one of our designers snuck a commit in with and nobody wanted to argue about it, because the last time it just came down to differing opinions. Its not really better but it's different!" And the other reason is because most users probably have day jobs and need to…
couldn't agree more - they always pop up at the right time. I don't know why every PM thinks they can save retention by spamming users :(
Re: Why most product tours get skipped
#5GTFO of my face with product tours. Atlassian is particularly enraging, especially if you're dealing with setting up "new" accounts. I've worked with your shitware for a decade now, I know how it works, DO NOT FORCE ME TO MAKE TEN CLICKS TO GET RID OF A FUCKING INTRO. Rather, invest your time into a good, logical UI and, most importantly, good AND CURRENT documentation.
tbh adblockers should just filter these out. I guess the reason they don't is it's "technically" the product ¯\_(ツ)_/¯
Re: Why most product tours get skipped
#6It's pretty simple to understand - when a user opens a tool, it's because they want to do the thing that tool does, now.
If someone opens my videoconferencing product 98% of the time it's they've got a scheduled call to join within the next 20 seconds. They're not going to be late for their meeting so they can read my release notes.
If someone opens my PDF viewer, 99.9% chance they want to view the PDF they just opened. Very rare someone opens the PDF reader because they're just having a look around to see if there are any interesting new features.
If someone opens my virtual whiteboard product, 95% chance they're in some sort of sprint review meeting and they want to write some virtual post-it notes right now. A tour isn't what they need.
If someone opens the ticket management product, or the expense report filing product, or the music playing product... you get the picture.
Re: Why most product tours get skipped
#7It's pretty simple to understand - when a user opens a tool, it's because they want to do the thing that tool does, now. If someone opens my videoconferencing product 98% of the time it's they've got a scheduled call to join within the next 20 seconds . They're not going to be late for their meeting so they can read my release notes. If someone opens my PDF viewer, 99.9% chance they want to view the PDF they just ope…
100% - that's why it's so confusing why PMs/PMMs think they need to keep adding these to their products.
Re: Why most product tours get skipped
#8The Product Manager needs to justify their job.
Re: Why most product tours get skipped
#9It's pretty simple to understand - when a user opens a tool, it's because they want to do the thing that tool does, now. If someone opens my videoconferencing product 98% of the time it's they've got a scheduled call to join within the next 20 seconds . They're not going to be late for their meeting so they can read my release notes. If someone opens my PDF viewer, 99.9% chance they want to view the PDF they just ope…
Thats true for point solutions. You often dont find a guided product tour there.
Guided tour does have its place where the product is a workflow, a platform offering, has bunch of features and you want to introduce the feature to them.
If you are paying 10-25k USD per year, you expect some onboarding specialist who gives instructions on integrating ACH and payroll systems etc. It is very common for non-technical folk to hop on a onboarding call.
People often try to automate that as it is expensive, but i think people prefer that human touch esp. when you are paying alot of money.
Re: Why most product tours get skipped
#10Personally, I generally dislike product tours.
On the other hand, I think it's interesting to compare the dislike in these comments (and elsewhere) to "RTFM" culture. What's the primary difference? That you can read the manual or use the product at your discretion? e.g. `ls` doesn't forcefully open the man page when you run it for the first time?
(I'm aware of the goomba fallacy and that these are likely two different groups of people - I still think it's interesting!)