Earlier quoted context omitted.
I'm pretty sure this is the best idea I've ever heard of for this technology. You should build that tool and it should become mandatory throughout the tech world. Can we get some enabling legislation? A UN resolution perhaps?
Despite the snark I’ll engage. The “get an immediate agent answer then a human expert’s fast-follow” is I think a great idea for many domains - imagine if you could get legal advice this way; the agent will have already explained the basics and the human expert just has to provide corrections - way less typing by humans. Also, the corrections are now documented and could become future grounding for the agent.
They won't just need to understand what problem the requestor has (or thinks they have) but also validate that the "immediate" feedback wasn't subtly horribly wrong.