71–80 of 168 posts
If you (like me) are hearing about this for the first time, Bret Taylor is the co-founder. > Bret is Co-Founder of Sierra. Most recently, he served as Co-CEO of Salesforce. Prior to Salesforce, Bret founded Quip and was CTO of Facebook. He started his career at Google, where he co-created Google Maps. Bret serves on the board of OpenAI.
This is sad. These jobs should go to someone in a poor town in the Midwest.
I remember waiting for uber next to him in SF one night 10+ years ago. This dude must be the son of some mafia boss or some shit and have some crazy blackmail to raise billions for companies that are copies of products where he’s the 12th company doing the same thing.. never turning a profit or anything and yet raising ever more money. doesn’t make sense otherwise
hes board chair of openai and is ex co-ceo of salesforce, ex cto of facebook, can get a meeting with any exec in F500... their moat is distribution
Earlier quoted context omitted.
Their secret is that they have hoards of fake AI Customers who will call into their client's AI Customer Support and respond to surveys saying they were extremely happy with the support, so the client has to pay for perfect simulated outcomes.
ai skeptic fanfic evolves in fascinating ways every day
This is sad. These jobs should go to someone in a poor town in the Midwest.
maybe in an ironic unforeseen twist they are....to people running datacenters there?
I don't get this for several reasons: 1. There are already apps/websites as an alternative for CSAs. Most of the time I have to call someone its because I couldn't do what I wanted through those portals, so adding an AI agent to the chain is unlikely to prevent an immediate escalation to a human. 2. How much money are you really going to save this way? CSAs aren't high salary employees. Sure you might need a bunch of…
This is funding for established tech businessmen; what the business claims to do doesn't matter beyond having "AI" in it.
I think this is generally a good product because businesses that previously had zero phone support can now afford to have something. However, the hard work of actually building out the various workflows and decision trees is not automatic. Previously, a call center employee would receive abuse from a caller for being unempowered to make a decision. Instead, an LLM will perform the same role. Ideally, businesses will…
As a tech literate customer, my willingness to entertain AI chatbot decision trees is rock bottom. I have no patience to try to find the correct incantation to actually fix something (or the, “before I transfer you to a person, let me try to help you first”). For myself - and admittedly maybe I’m just far out on the long tail of customers - I think these need to be treated like self driving cars, where 98% of the way…
If you (like me) are hearing about this for the first time, Bret Taylor is the co-founder. > Bret is Co-Founder of Sierra. Most recently, he served as Co-CEO of Salesforce. Prior to Salesforce, Bret founded Quip and was CTO of Facebook. He started his career at Google, where he co-created Google Maps. Bret serves on the board of OpenAI.
This is sad. These jobs should go to someone in a poor town in the Midwest.
I don't get this for several reasons: 1. There are already apps/websites as an alternative for CSAs. Most of the time I have to call someone its because I couldn't do what I wanted through those portals, so adding an AI agent to the chain is unlikely to prevent an immediate escalation to a human. 2. How much money are you really going to save this way? CSAs aren't high salary employees. Sure you might need a bunch of…
This doesn't matter. Another comment cuts to the quick of it: "If you (like me) are hearing about this for the first time, Bret Taylor is the co-founder.". This is funding for established tech businessmen; what the business claims to do doesn't matter beyond having "AI" in it.