Earlier quoted context omitted.
Company makes too much money: "they're extracting monopolist rents! They need to be a regulated utility!" Company makes too little money: "there's no money in this industry! They need to be a regulated utility!"
Meanwhile, first class today is not very much more than coach cost in the regulated era. Try flying Delta. It isn’t the cheapest option, but you really do get better service. If you want to feel special, do Aeromexico first class. The checked bags are waiting for you before you can even walk there on a domestic flight. Spirit was cheap. And if you’re poor, you need cheap. If you aren’t, buy better service and don’t c…
As long as the required crew of flight attendants doesn't assault me, I've never really got off a plane thinking anything at all about the service. Just "where do I need to go next" or "I'm glad to be home".