How would consumers find out about you? If I buy something online, I would call merchant first, then bank. How would I find out to use you first vs. going to merchant and/or bank? Thanks!
Show HN: ChargeBack.cc - Get your money back
31–40 of 49 posts
Re: Show HN: ChargeBack.cc - Get your money back
#32I think there is a big need for this type of service. The majority of my transactions are fine, but there are times when I have a problem and getting it resolved is a huge hassle. Like last month when the NYTimes charged me $15 but a bug in their database prevented me from actually using my account. Took 2 painful hours to get a refund.
In those cases I assume the merchant has better things to do as well, and it seems like a service like this could offload some work from their support staff and, by adding things like exit surveys, turn those small number of bad experiences into positive, constructive experiences for all parties.
Re: Show HN: ChargeBack.cc - Get your money back
#33I think a page called "Who we are" [1] should answer that question, and not describe "what we do" (again). Especially with something involving such sensitive information.
Re: Show HN: ChargeBack.cc - Get your money back
#34Well I had a disputed charge I was planning on seeking to have overturned, so I've just tested the chargeback.cc system with this dispute as a trial
Re: Show HN: ChargeBack.cc - Get your money back
#35So, who are your customers? Businesses with chargeback problems or customers filing chargebacks?
The followup is how are you intending to step between customers filing chargebacks and their banks which are a phone call away?
Re: Show HN: ChargeBack.cc - Get your money back
#36How would consumers find out about you? If I buy something online, I would call merchant first, then bank. How would I find out to use you first vs. going to merchant and/or bank? Thanks!
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Re: Show HN: ChargeBack.cc - Get your money back
#37Your terms and conditions at the end of lodging says http://james/something
I like the service (just used mailinator to test it) but in the end I'm left with the feeling there is some hidden cost to me. I'd like if it was clear that it was a free service for me.
I notice you are Australian? Or have you localised your site really well?
>You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, ChargeBack.cc, or any other ChargeBack.cc service.
You must not do illegal stuff?
>ChargeBack.cc reserves the right to update and change the Terms of Service from time to time without notice
Please change your policy on this, tos-dr.info will likely rate that section badly.
Have yet to get a notice as a "merchant" but I love the experience as a consumer.
Re: Show HN: ChargeBack.cc - Get your money back
#38http://www.sedo.com/search/details.php4?language=us&doma... <-- might want to fix that
Re: Show HN: ChargeBack.cc - Get your money back
#39I'd rather just file a chargeback with my credit card company. It is just as easy imo.
Re: Show HN: ChargeBack.cc - Get your money back
#40Well I had a disputed charge I was planning on seeking to have overturned, so I've just tested the chargeback.cc system with this dispute as a trial
Please do. If you have any feedback, please post it here or email it to james@chargeback.cc