Is sasha-id an Anthropic employee or official bot, or a prank? The structure of its response is strange, plus that gif. Cherny's response seems like the only legitimate one. My question is serious; apologies if the answer is obvious to you.
HERMES.md in commit messages causes requests to route to extra usage billing
11–20 of 568 posts
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#12> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
The official response feels AI generated. I suspect this is a preview of our future.
"You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens."
I'll bet the first human at Anthropic learns about this from HN.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#13"I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing." Not sure I've ever seen a company openly take this position. This is a crazy policy.
In many countries, this also isn't legally tenable.
Is there any country where it is?
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#14you knew they were snakes when you picked them up
you will do it again because you are an all-day sucker
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#15tbh these last few months of anthropic’s behavior is the most aggressively I’ve seen a company burn so much customer goodwill so quickly
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#16Is sasha-id an Anthropic employee or official bot, or a prank? The structure of its response is strange, plus that gif. Cherny's response seems like the only legitimate one. My question is serious; apologies if the answer is obvious to you.
All these claude issues are full of bots, sometimes bots replying to themselves and getting confused. It's impossible to tell what is a real issue and what is hallucination. I'm surprised anthropic even bothers to read them.
In this particular case I think the authors reply is them quoting what support told them?
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#17I decided that I would not use Claude as early as when they wouldn't allow me to have a second (business) account using the same phone number. They removed the restriction later, but that made it clear that Anthropic doesn't understand customers. Sign-up for Claude is more complicated and cumbersome than competitors. It's really a mess despite their good model.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#18> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
The reply looks like it was written by an LLM. Not that this excuses anything.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#19> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.
This is exactly what small claims court is for.
Small claims court is exempt from arbitration requirements (which are primarily aimed at avoiding class action suits). It doesn't require you to hire a lawyer, and probably won't get your account automatically nuked the way a credit-card chargeback would.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#20That has a chance to be the highest opportunity cost bug in history ...