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Braintree Launches in Australia

braintreepayments.com

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Re: Braintree Launches in Australia

#11

Post by shimms »

mvboeke wrote: post #9
anthonys wrote: post #8

I don't mean to be negative but it feels like this expansion has come at the expense of what made Braintree well, Braintree. A few things from the application- - They ask for an ABN. This would give them most of the entity information they are asking for otherwise. - They ask for a BSB/Account number and also ask "Is this a nab account?". A directory of BSB's is freely available and would enable them to identify who…

This is Michael from Braintree. I worked on the signup process and other parts of our Australian launch. anthonys - Thanks for you feedback. We're just getting started in Australia, and we'll continue to improve the onboarding process over time. Leaving the signup process aside, I think there are lots of great reasons to use Braintree in Australia: Integration - Our elegant API, and client libraries in the language o…

This unfortunately feels exactly the same as signing up for any other merchant facility. The API might be great, with with wrappers such as ActiveMerchant for Ruby, is that really such a big deal anymore?

No clear pricing, loads of info required to signup, monthly + transaction costs + merchant service fee, and a seemingly apparent affiliation with NAB's multi-currency merchant account.

How is this different from getting eWay, NAB and Chargify? You mention three points, integration, PCI and Support.

I've touched on integration already (ActiveMerchant). PCI - Chargify handles this (as does eWay using the token system).

So really the main point of difference is Support (and perhaps pricing, but can't be sure since it isn't transparent).

Re: Braintree Launches in Australia

#12

Post by jacques_chester »

shimms wrote: post #11
mvboeke wrote: post #9

Earlier quoted context omitted.

This is Michael from Braintree. I worked on the signup process and other parts of our Australian launch. anthonys - Thanks for you feedback. We're just getting started in Australia, and we'll continue to improve the onboarding process over time. Leaving the signup process aside, I think there are lots of great reasons to use Braintree in Australia: Integration - Our elegant API, and client libraries in the language o…

This unfortunately feels exactly the same as signing up for any other merchant facility. The API might be great, with with wrappers such as ActiveMerchant for Ruby, is that really such a big deal anymore? No clear pricing, loads of info required to signup, monthly + transaction costs + merchant service fee, and a seemingly apparent affiliation with NAB's multi-currency merchant account. How is this different from get…

> a seemingly apparent affiliation with NAB's multi-currency merchant account.

NAB are the only Australian bank who offer multi-currency accounts.

Yes.

I checked.

Re: Braintree Launches in Australia

#13

Post by mvboeke »

bigiain wrote: post #10
mvboeke wrote: post #9

Earlier quoted context omitted.

This is Michael from Braintree. I worked on the signup process and other parts of our Australian launch. anthonys - Thanks for you feedback. We're just getting started in Australia, and we'll continue to improve the onboarding process over time. Leaving the signup process aside, I think there are lots of great reasons to use Braintree in Australia: Integration - Our elegant API, and client libraries in the language o…

"Leaving the signup process aside"... I _know_ there are reasons I'd like to use Braintree, but the signup process is the first and most impression-leaving point of contact users will make with you, and the choice of signup process you've made makes cynical-me suspect this is all about gathering competitive information and acquiring all _my_ business information without bothering to tell me even even ballpark figures…

Two of Braintree's core values are transparency and simplicity. Due to the complexities of pricing in the Australian market, those two things aren't compatible in this case. So we decided to err on the side of simplicity and didn't publish our Australian pricing.

One thing we learned on our very first day in the Australian market is that Aussies aren't shy about sharing their opinions. We've heard loud and clear that you expect nothing less than complete transparency from the very beginning, even if that means getting into the messy details. We're grateful for that feedback.

So we're adding pricing to our website, and expect to publish it in the next few days (we're taking a bit of time to design it to be as clear and understandable as possible). In the meantime, feel free to shoot us an email and we'll be happy to send you pricing.

International expansion is new for Braintree - we're not a giant company with thousands of employees spread around the globe. We're really excited to be working with Australian companies, and we know we still have a lot to learn about you. However, I think you'll find that we are fast learners, and that we continually improve Braintree's service based on what we learn.

Re: Braintree Launches in Australia

#14

Post by mvboeke »

shimms wrote: post #11
mvboeke wrote: post #9

Earlier quoted context omitted.

This is Michael from Braintree. I worked on the signup process and other parts of our Australian launch. anthonys - Thanks for you feedback. We're just getting started in Australia, and we'll continue to improve the onboarding process over time. Leaving the signup process aside, I think there are lots of great reasons to use Braintree in Australia: Integration - Our elegant API, and client libraries in the language o…

This unfortunately feels exactly the same as signing up for any other merchant facility. The API might be great, with with wrappers such as ActiveMerchant for Ruby, is that really such a big deal anymore? No clear pricing, loads of info required to signup, monthly + transaction costs + merchant service fee, and a seemingly apparent affiliation with NAB's multi-currency merchant account. How is this different from get…

I think the answer is embedded in your question - Braintree is a full-stack payments provider, so you don't have to go to three different vendors to get everything you need.

In fact this is one of keys to how we provide great service to our clients. We are a single source for any payments help you need, from signup to integration to processing. If you ever have an issue, our team will navigate the byzantine banking system so you don't have to.

BTW - check out my response about pricing in the thread above (tl;dr we're adding pricing to our Australian website)

Re: Braintree Launches in Australia

#15

Post by mvboeke »

anthonys wrote: post #8

I don't mean to be negative but it feels like this expansion has come at the expense of what made Braintree well, Braintree. A few things from the application- - They ask for an ABN. This would give them most of the entity information they are asking for otherwise. - They ask for a BSB/Account number and also ask "Is this a nab account?". A directory of BSB's is freely available and would enable them to identify who…

anthonys - thanks for your good suggestions on improving Briantree's signup process. We rolled out a new version of our signup form today, and we are now using the BSB number to determine the type of bank account. We also eliminated a few other fields from the form and are working to simplify it further, by removing the ACN field (which it turns out is embedded in the ABN/ARBN number headslap) and a few others.

I looked into your suggestion about using the ABN number to look up information about a merchant and found http://abr.business.gov.au/. It looks like that will provide the merchant's name along with the city, state, and postcode of their location. Are you aware of any other services that would provide more information?

Re: Braintree Launches in Australia

#16

Post by anthonys »

mvboeke wrote: post #15
anthonys wrote: post #8

I don't mean to be negative but it feels like this expansion has come at the expense of what made Braintree well, Braintree. A few things from the application- - They ask for an ABN. This would give them most of the entity information they are asking for otherwise. - They ask for a BSB/Account number and also ask "Is this a nab account?". A directory of BSB's is freely available and would enable them to identify who…

anthonys - thanks for your good suggestions on improving Briantree's signup process. We rolled out a new version of our signup form today, and we are now using the BSB number to determine the type of bank account. We also eliminated a few other fields from the form and are working to simplify it further, by removing the ACN field (which it turns out is embedded in the ABN/ARBN number headslap ) and a few others. I lo…

http://abr.business.gov.au will be good for determining the type of entity applying if you want to drop that question as well.

However, I assume most of the applications will be for a Company/Company+Trust. To get this data, if you do a company search via ASIC ($9 for the extended version), you can get this: https://connectonline.asic.gov.au/idc/groups/exportalcontent...

I am fairly certain nab will be doing a similar search so maybe you can work with them on that or have them reimburse you for Braintree performing the initial search.

Re. ABN/ACN there are certain (very rare) situations where the ABN and ACN differ apart from the additional 2 numbers at the start of the ABN.

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