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Banned by Anthropic?

bannedbyanthropic.com

31–40 of 70 posts

Re: Banned by Anthropic?

#32

Kind of unrelated but: my father tried gifting my brother a subscription but entered the wrong email. Money and subscription are both gone — UI just doesn't have the option of amending, cancelling or resending it. For the last couple weeks, dad's gone into a rabbit hole of trying to reach support——any kind of (useful) support. No dice. Thankfully it's just a few dollars gone into the void. If only they had the tools…

You can file a report through HackerOne: https://hackerone.com/anthropic-vdp?type=team file it as a bug (which it is)

Re: Banned by Anthropic?

#33
Is this real? In my browser I couldn’t click on anything, and I find the whole thing questionable - that so many incidents were sourced seemingly so quickly and with such variety. Would like an easier way to verify if this is real and am leaning towards it’s not.

Re: Banned by Anthropic?

#34
post #2

It seems that Anthropic is growing so rapidly that they don't really care about losing a few customers here and there with false positives. I still think it's crazy that you can never speak with a human there, even after spending $200/month on their service.

They're behaving just like the progrsammers afraid of being part of the permanent underclass...

Re: Banned by Anthropic?

#36
post #2

It seems that Anthropic is growing so rapidly that they don't really care about losing a few customers here and there with false positives. I still think it's crazy that you can never speak with a human there, even after spending $200/month on their service.

> It seems that Anthropic is growing so rapidly that they don't really care about losing a few customers here and there with false positives.

While I am convinced that anything can be done better, it seems to me, that it it's close to impossible to do this well. If you look at ~customer service provided by ~FAANG (who had decades to build this out, and none of which had to deal with Anthropic level growth) it's never as good as we would like it to be.

Either they are all terribly incompetent at customer service. Or customer service at super big internal company scale, with tons of small-ish customers, is extremely hard.

Re: Banned by Anthropic?

#37

This is the interesting case with AI. How does a model know when a user is going too far? It really cannot. Not without reading their mind anyway. This will be a problem for many years to come, and sadly many valid use cases will be dismissed. This might eventually become moot once local and open source models become more common. Today's 32GB of VRAM is tomorrow's low tier gaming GPU.

In 10 years it'll probably be affordable to have 1TB of (v)ram in a home computer. Will the model sizes keep getting bigger such that the large providers have much of an infra moat compared to local home inference?

Have you been paying attention to hardware prices recently...?

Re: Banned by Anthropic?

#38
post #8

Earlier quoted context omitted.

30+ second load on Safari and Firefox Focus and neither load. The initial loading animation shows up, followed by a blank page.

It works on Firefox Focus as well. No lag or 30secs wait. Maybe it's the internet? Wait, am using Android. You said safari - 30+ secs. Do you use iPhone as well? Then it could be safari browser engine's issue.

I check by curl the JS, It looks like this tries to load a massive amount of GPU code, badly ("WARNING: Multiple instances of Three.js being imported.") to provide background animations after downloading 3MB of scripts.

I test in Chrome on Mac; Sometimes when I reload there are Three.js conflicts, like if one loads before another and clobbers it, sometimes it works but rarely.

Re: Banned by Anthropic?

#39

Kind of unrelated but: my father tried gifting my brother a subscription but entered the wrong email. Money and subscription are both gone — UI just doesn't have the option of amending, cancelling or resending it. For the last couple weeks, dad's gone into a rabbit hole of trying to reach support——any kind of (useful) support. No dice. Thankfully it's just a few dollars gone into the void. If only they had the tools…

Why not a credit card charge back? That’s what it’s for (assuming he paid with one)

Re: Banned by Anthropic?

#40

Kind of unrelated but: my father tried gifting my brother a subscription but entered the wrong email. Money and subscription are both gone — UI just doesn't have the option of amending, cancelling or resending it. For the last couple weeks, dad's gone into a rabbit hole of trying to reach support——any kind of (useful) support. No dice. Thankfully it's just a few dollars gone into the void. If only they had the tools…

Why not a credit card charge back? That’s what it’s for (assuming he paid with one)

Because I assume they want to be able to use it, not be banned forever.
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