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Pro Max 5x quota exhausted in 1.5 hours despite moderate usage

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Re: Pro Max 5x quota exhausted in 1.5 hours despite moderate usage

#461

Earlier quoted context omitted.

Well they're not public yet so you'll have to put up with rumors. But the numbers are available for companies like DeepSeek say they have an 80% profit margin, so it stands to reason OAI etc would do similar numbers considering they charge much more.

AFAIK, 1. the 80% margin from 2025 was theoretical, 2. they're relying on distillation/synthetic data for training, 3. and have been very opaque about cross-subsidization of R&D with their models. The distillation alone adds a big asterisk for comparisons.

Talking nonsense.

Re: Pro Max 5x quota exhausted in 1.5 hours despite moderate usage

#462
post #342

Earlier quoted context omitted.

The docs are a good place to start: https://platform.claude.com/docs/en/build-with-claude/prompt...

Thanks. Just noting that those docs say the cache duration is 5 min and not 1 hour as stated in sibling comment: > By default, the cache has a 5-minute lifetime. The cache is refreshed for no additional cost each time the cached content is used. > > If you find that 5 minutes is too short, Anthropic also offers a 1-hour cache duration at additional cost.

Apparently Anthropic downgraded cache TTL to 5 min without telling anyone. My biggest issue with the recent issues with Claude Code is the lack transparency, although it looks like even Boris doesn't know about one: https://news.ycombinator.com/item?id=47736476

Re: Pro Max 5x quota exhausted in 1.5 hours despite moderate usage

#463

Hey all, Boris from the Claude Code team here. We've been investigating these reports, and a few of the top issues we've found are: 1. Prompt cache misses when using 1M token context window are expensive. Since Claude Code uses a 1 hour prompt cache window for the main agent, if you leave your computer for over an hour then continue a stale session, it's often a full cache miss. To improve this, we have shipped a few…

shouldn't compaction be interactive with the user as to what context will continue to be the most relevant in the future??? what if the harness allowed for a turn to clarify the user's expected future direction of the conversation and did the consolidation based upon the addition info?

there definitely seems to be a benefit to pruning the context and keeping the signal to noise high wrt what is still to be discussed.

Re: Pro Max 5x quota exhausted in 1.5 hours despite moderate usage

#464

Earlier quoted context omitted.

They don't offer a ZDR [0] for files, even if you have a BAA or dealing with HIPAA data, no matter how much you pay them. Trust me, we have tried. [0] https://code.claude.com/docs/en/zero-data-retention

I’m really confused. We were talking about SLAs, not other product features. Are you moving the goalposts?

There isn't an SLA nor is there any protections around file uploads to their services. Two, bad, things can be true at the same time.

Re: Pro Max 5x quota exhausted in 1.5 hours despite moderate usage

#465
post #227

Earlier quoted context omitted.

Why did this become an issue seemingly overnight when 1M context has been available for a while, and I assume prompt caching behavior hasn't changed? EDIT: prompt caching behavior -did- change! 1hr -> 5min on March 6th. I'm not sure how starting a fresh session fixes it, as it's just rebuilding everything. Why even make this available? It feels like the rules changed and the attitude from Anth is "aw I'm sorry you di…

> 1hr -> 5min on March 6th This is not accurate. The main agent typically uses a 1h cache (except for API customers, which can enable 1h but it is not on by default because it costs more). Sub-agents typically use a 5m cache.

Then my original question stands: why did this become an issue seemingly overnight if nothing changed?

Re: Pro Max 5x quota exhausted in 1.5 hours despite moderate usage

#466

Earlier quoted context omitted.

SLAs should be standard for any paid service, especially on the enterprise side, but also on the consumer side. Being immature as a company does not excuse a lack of service delivery.

Not every customer, even a paying customer, demands reliability at a particular level. Market segmentation tends to address those situations: pay more, get more.

'I don't want to hold companies to account for failing to deliver services, therefore I think everyone else should live by my permissive "standards".'

Re: Pro Max 5x quota exhausted in 1.5 hours despite moderate usage

#467

Earlier quoted context omitted.

I am not reading into an agreement, I am saying there is no agreement to be found to ensure service delivery and the associated liability that would come for any SLA. Also, where is the Anthorpic SLA for Enterprise? Does it exist? Just because people pay for things doesn't mean they know or understand what they are paying for. Nor is there the legal precedence to actually understand where the rub lies or how that imp…

> Just because people pay for things doesn't mean they know or understand what they are paying for. I believe, respectfully, that’s precisely what is happening in this thread because you keep complaining about the absence of an SLA that was never in the agreement, as though it is—or is supposed to be—there, and therefore the existence of some “rights” that would flow from that.

There are no SLAs, in any agreement, thats the problem.

Re: Pro Max 5x quota exhausted in 1.5 hours despite moderate usage

#468

Earlier quoted context omitted.

It's incredible that Boris is here on HN being open and sharing an issue they don't fully understand yet, and offering a possible workaround. CTFO. Thank you Boris.

I am sorry you feel this way, but the reality of the situation is there is zero reason to trust anything Anthropic or Boris says. They have no legal liability or obligation to tell the truth, besides brand risk, which to people like you is mitigated for a single person to show up, post, and thats it.

What truth do you believe you are not being told, exactly?

Re: Pro Max 5x quota exhausted in 1.5 hours despite moderate usage

#469

Earlier quoted context omitted.

How is any of what you wrote relevant? People aren't using Claude for the first time and hitting rate limits. They've been using Claude for months, at the very least, and they're hitting rate limits without significant changes to how they prompt. > People need to understand a few things: vague questions make the models roam endlessly “exploring” dead ends. > If people were considerably more willing to aggressively pr…

I think in this case, we probably have different experiences that shape how we see some things differently: I see many (very smart) people doing certain things that are not optimal (eg: copy-paste entire files instead of referencing them or tell claude at every message to "read CLAUDE.md and follow its instructions precisely") which can lead to a lot of token waste. If certain system prompts were tweaked internally o…

This is literally victim blaming. When people haven't been having issues until now, why is it their fault? Anthropic is providing a paid service to paying users. It's not acceptable that they degrade our experience to save some money and it's not acceptable to blame everybody else who didn't cause the issue.

Re: Pro Max 5x quota exhausted in 1.5 hours despite moderate usage

#470

Earlier quoted context omitted.

because there isn't one and people still paid for it. My clients demand one, so there is one.

Imagine if people were like your clients.

If they were, they wouldn't buy your product without an SLA. But they're not.
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