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BunnyCDN has been silently losing our production files for 15 months

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Re: BunnyCDN has been silently losing our production files for 15 months

#31

Post by manytimesaway »

subscribed wrote: post #27
benatkin wrote: post #19

Earlier quoted context omitted.

[flagged]

You did a commendable job of ignoring all the op's (from Reddit) explanations and context to come to this weird output. OP even actually responded to a similar comment in this reddit thread - look it up and tell me he wasn't reasonable. 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case. Really? Do you work f…

> 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case.

That's basically how this whole industry works? How would you justify the outrageous cost of product management layers otherwise?

Not saying that this is the right way. But it's not a very surprising story, no matter which company (be it Google, Microsoft, OVH...).

Re: BunnyCDN has been silently losing our production files for 15 months

#32

Post by DANmode »

zamadatix wrote: post #28
ipaddr wrote: post #20

Earlier quoted context omitted.

Because they fixed a minor issue many years ago?

I believe "the story" was intended to refer to the horror story in the main post rather than the minor issue described in the comment above.

100%

Re: BunnyCDN has been silently losing our production files for 15 months

#33

Post by httpsterio »

Not a great way to handle the issue originally, but I think the CEO's response is more than fair.

I haven't had to contact Bunny's support so it's a bit disappointing to see this type of runaround from the support, but as an actual issue it seems pretty minor in the end.

I've been using Bunny for ~four years after looking at video hosting. In the four years we've saved approximately 50 000€ compared to if we'd gone with Cloudflare video streaming service and it's just been rock solid for us.

Re: BunnyCDN has been silently losing our production files for 15 months

#34

Post by JCattheATM »

manytimesaway wrote: post #31
subscribed wrote: post #27

Earlier quoted context omitted.

You did a commendable job of ignoring all the op's (from Reddit) explanations and context to come to this weird output. OP even actually responded to a similar comment in this reddit thread - look it up and tell me he wasn't reasonable. 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case. Really? Do you work f…

> 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case. That's basically how this whole industry works? How would you justify the outrageous cost of product management layers otherwise? Not saying that this is the right way. But it's not a very surprising story, no matter which company (be it Google, Microsoft,…

> That's basically how this whole industry works?

Far from it. Most companies in the same space don't just ignore such significant problems. If they did, they wouldn't survive for very long.

Re: BunnyCDN has been silently losing our production files for 15 months

#35

Post by throwaway81523 »

subscribed wrote: post #27
benatkin wrote: post #19

Earlier quoted context omitted.

[flagged]

You did a commendable job of ignoring all the op's (from Reddit) explanations and context to come to this weird output. OP even actually responded to a similar comment in this reddit thread - look it up and tell me he wasn't reasonable. 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case. Really? Do you work f…

I've exchanged emails with Dejan (Bunny CEO) about Bunny-related stuff. It's not THAT hard to contact him, or at least wasn't, some years back. Maybe he's a bigger cheese now.

Re: BunnyCDN has been silently losing our production files for 15 months

#36

Post by mort96 »

httpsterio wrote: post #33

Not a great way to handle the issue originally, but I think the CEO's response is more than fair. I haven't had to contact Bunny's support so it's a bit disappointing to see this type of runaround from the support, but as an actual issue it seems pretty minor in the end. I've been using Bunny for ~four years after looking at video hosting. In the four years we've saved approximately 50 000€ compared to if we'd gone w…

The CEO's response is alright, the VP of engineering's response is a bit more worrying in how it mainly tries to downplay the issue.

Re: BunnyCDN has been silently losing our production files for 15 months

#37

Post by miyuru »

reddalo wrote: post #4

That's scary. I'm in the process of moving all of my services to Europe, and I had considered BunnyCDN, but after this I'm not so sure anymore. I also tried Hetzner Object Storage. I love Hetzner, they're great, except for their Object Storage service, which is completely unreliable (errors, slowness, etc.). I'm surprised that Hetzner still hasn't retired that product until it's properly fixed. My last chance is with…

>My last chance is with Scaleway.

I have been using for sw for object storage for a while. I haven't had a a issue with them with object storage.

only problem I had was with a another product called cockpit(they ship metrics about object storage there), which they bundled with object storage product, which cannot be disabled.

This month I had a 12 euro surcharge, because they enabled something in cockpit by default a while ago and suddenly start to charging for it.

Re: BunnyCDN has been silently losing our production files for 15 months

#38

Post by Imustaskforhelp »

manytimesaway wrote: post #31
subscribed wrote: post #27

Earlier quoted context omitted.

You did a commendable job of ignoring all the op's (from Reddit) explanations and context to come to this weird output. OP even actually responded to a similar comment in this reddit thread - look it up and tell me he wasn't reasonable. 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case. Really? Do you work f…

> 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case. That's basically how this whole industry works? How would you justify the outrageous cost of product management layers otherwise? Not saying that this is the right way. But it's not a very surprising story, no matter which company (be it Google, Microsoft,…

I have heard OVH support be tricky but personally, I have talked to one of the main devs in their discord server for something not even too tricky, but they were kind enough to just walk me through it.

I am not sure but I do think that they might have a ticket system there too.

Either way both Hetzner and OVH would respond in better technical rigour

I used to like bunny but this ain't a good look :-(

Re: BunnyCDN has been silently losing our production files for 15 months

#39

Post by bobdvb »

bakugo wrote: post #25
benatkin wrote: post #19

Earlier quoted context omitted.

[flagged]

It's a perfectly understandable response to what is essentially just corporate damage control. I'd be pissed too if I was in their position. They've been ignoring the issue for over a year, yet it somehow took them only 4 hours after the reddit post was made to determine that it's "an isolated edge case", even though there's at least one other user reporting the same problem. The comment was clearly written with a fo…

Yeah.

Someone recommended Bunny to me and I looked at it previously based on that but didn't have a use case then. But as someone who regularly recommends vendors for v.big CDN contracts I'm not impressed with their attempts to downplay things.

Re: BunnyCDN has been silently losing our production files for 15 months

#40

Post by WhyNotHugo »

reddalo wrote: post #4

That's scary. I'm in the process of moving all of my services to Europe, and I had considered BunnyCDN, but after this I'm not so sure anymore. I also tried Hetzner Object Storage. I love Hetzner, they're great, except for their Object Storage service, which is completely unreliable (errors, slowness, etc.). I'm surprised that Hetzner still hasn't retired that product until it's properly fixed. My last chance is with…

Scaleway is a disaster in terms of handling payments.

At some point there was a bug in their payment system and I couldn't pay an invoice. The payment failed the first time due to lack of funds on my account (this initial failure was my fault). Once my account had funds, retrying failed with a vague error on Scaleway's side.

I reached out to support, and it was a known limitation: if your initial payment fails, you an only retry with a subset of their supported payment methods. I didn't have access to any of these payment methods, and I made it clear that I could pay, but only with the payment methods we'd been using thus far.

They kept sending me emails reminding me of this overdue bill and threatening to send collection agency, all while I kept exchanging messages with support complaining that their system gave an internal error.

The bill was, by the way, for less than €10. But a collection agency will charge you hundreds for the "collection" service.

They were aware of the error in their payment system, but it seems they had no intention of fixing it. After months of back and forth, they just cancelled the invoice.

The amount of time and stress in dealing with was ridiculous.

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